Description
About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team
The Professional Services Team provides support, guidance and consultancy services to our customers throughout their engagement and customer life cycle with GBG. We provide technical and functional support, consultancy and advisory services for several products and services, including identity verification, location intelligence, fraud management and project management. We work directly with our customers to ensure their requirements are met and that they can consume the GBG product(s) they've purchased within the shortest possible timeframe.
What you will do
- Configuration, implementation, and support of GBG identity customers for activities such as on-boarding and platform configuration changes for our identity product which includes identity verification and biometric solutions. Customers are for all channels which includes partners and re-sellers.
- Collaborate with presales, sales and technology teams whereas is necessary to support existing and new customers.
- Educate customers about our product and assist customer to understand how to use our products to cover their business needs, becoming a trusted advisor. At the same time, anticipate and communicate project risks (if any).
- Work with prospects and clients to help define the customer onboarding journey with minimum friction. This needs to be aligned with the configuration that are available on the platform.
- Assist customers with detailed questions about our product architecture, configuration, APIs, and data reporting.
- Run as a single point of contact for key allocated projects and manage the end-to-end implementation and consultancy of our Solutions.
- Develop quality work and customer documentation.
- Adopt and enforce delivery governance practices by maintaining accurate and timely project reporting and participating in periodic project reviews & audits.
Requirements
Benefits
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Unleash your potential and be part of our mission to power safe and rewarding digital lives.
