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Full-timeDescription
Hi, we’re Actabl.
Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you! Our mission is to empower the people that power hospitality. We’re on a journey to provide better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.
Our Valued Behaviors
- Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
- Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
- Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
- Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
- Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
- Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
- Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.
Your Role - Come Join Our Team!
In this role you will:As a Software Support Engineer II, you will be responsible for providing exceptional technical support to clients, troubleshooting issues, and ensuring the successful implementation and use of our software solutions.
Typical Functions:
- Respond to and resolve client support tickets in a timely and efficient manner,ensuring customer satisfaction.
- Assist with basic and complex SQL queries for troubleshooting and data validation, escalating more advanced issues as needed.
- Review C# code for simple/complex issues, escalating technical problems when necessary.
- Join client calls ~30% of the time to assist with data collection, support, and any needed setup support on tickets, ensuring that client needs are addressed in a timely and professional manner.
- Write detailed user stories and requirements for development teams to ensure accurate and clear communication of client needs and issues.
Other Duties & Responsibilities:
- Develop and maintain comprehensive process documentation to streamline support procedures and ensure consistent service delivery.
- Work closely with Product Owners (POs) and Development teams to troubleshoot complex issues and contribute to the development of new features and enhancements.
- Participate in training and educational opportunities to enhance knowledge of the product and build technical skills for career growth.
Requirements
Ideal Skills & Experience:
- A Bachelor’s degree in Computer Science, Engineering or related degree and 2-3 years
- Ample experience with C#, SQL, and APIs Interpersonal skills leading to success - cooperative, courteous,flexible and good natured.
- Ability to successfully organize and prioritize workload
- Capability to speak directly with clients and provide great customer service
- Reliable team player that is on-time, engaged and contributing
- Excellent problem solving skills are paramount Capacity to work independently and within a team environment
Key Competencies:
- Proficient at communication, organization, and prioritization of tasks.
- Proficient at working with a team and motivating others.
- Proficient at managing one’s own time.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Work Environment:
This position will be part of our new downtown Denver office. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.We are a hybrid friendly company with office hubs located in Atlanta and Tampa, in addition to our new headquarters in downtown Denver. No matter where you live and work, you’re a part of the Actabl team.
Compensation Package:
Qualified candidates can expect a salary range of $65,000 - $75,000 depending on experience.Our benefits program offers a variety of coverage options, perks, discounts to support work-life balance and help our team members maintain their physical, mental, and financial health. All Actabl team members are eligible for the following benefits:
Health & Wellness
- Medical, dental, and vision insurance plans for employees and dependents
- Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability
- Employee Assistance Program (EAP) provides counseling for a variety of needs
Financial Wellbeing
- Marketable base salary, competitive bonus structure, and MPI program
- Retirement plan and 401(k) match
Flexibility & Time Off
- Unlimited discretionary time off hours to be used when needed
- 10 paid holidays per year
- Company wide Winter Recess between Christmas Eve and New Years Day
- 12 weeks of parental leave for birthing and non-birthing parents
If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.Salary Description$65,000 - $75,000
