Description
About Us
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
Job Purpose
The Customer Service Consultant role is varied and involves Customer order processing and product delivery to ensure customers get the best possible experience. You’ll work with customers across the SEA region, liaise with factories, manage communications with a range of different stakeholders and fulfil outbound customs and trade requirements and documentation.
Key Responsibilities:
• Fully understanding international trade requirements especially within the SEA region• Assessing and processing orders with factories and customers• Co-ordinating with factories on production lead times and issues and working to improve delivery times• Working with Finance resolve invoice and pricing issues• Communicating with all regional stakeholders (Finance, Commercial Sales, Leadership) and Customers• Working with factory and customers for a smooth order to delivery process• Checking the accuracy of the shipping documents and working pro-actively to avoid any issues during custom clearance• Upkeep and maintenance of the customer order database • Logging, monitoring and evaluation of all order sales issues
About you:
You’ll have at least 5 year’s Customer Service experience with a knowledge of Logistics and Supply Chain. A strong customer focus and attention to detail is important along with an ability to build relationships with a wide range of people. Some specific skills include:• Experience in International Trade• Knowledge of import/export carriers and customs matters• Strong Excel dashboard and visual presentation skills• Problem solving and decision-making skills.• Strong interpersonal and communication• skills (Verbal & Written)• English and Bahasa Malaysia- Full Professional Proficiency• Fuel Retail industry knowledge (preferred)
Who is Vontier?
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at
www.vontier.com.Interested? Apply here.
