ABOUT SHINOLA
At Shinola, we create beautifully crafted, enduring products designed to be lived in, worn out, and well-loved. Our commitment to thoughtful craftsmanship, timeless design, and authentic storytelling inspires customers to embrace a lifestyle of confidence and joy. As a growing and evolving company, every team member plays a crucial role in shaping our vision and direction. Joining Shinola means having the opportunity to contribute to what we believe will become an iconic American brand.
ABOUT THE ROLE
The Sales Admin Coordinator is a key support role within the Wholesale and Corporate Sales team, responsible for streamlining operations and improving efficiency through meticulous administrative management. This position is ideal for a highly organized individual with strong Excel skills, attention to detail, and a passion for supporting a high-performing sales team.As the Sales Admin Coordinator, you will play a vital role in order processing, data management, customer communication, and reporting, ensuring that the sales process runs seamlessly.
This role offers valuable exposure to sales operations, making it an excellent opportunity for career growth within Shinola.
KEY RESPONSIBILITIES
Order Management & Logistics Coordination
- Process, track, and manage customer orders to ensure accuracy and efficiency.
- Collaborate with logistics and fulfillment teams to guarantee on-time order deliveries.
- Monitor and manage backorders, working with sales representatives to determine whether unfulfilled items should be retained or canceled.
Sales Support & Administration
- Provide critical administrative support to the sales team, including data entry, document management, and report generation.
- Process Return Merchandise Authorization (RMA) requests in a timely and efficient manner.
- Maintain customer databases and CRM systems to ensure data accuracy and reliability.
Customer Service & Cross-Functional Collaboration
- Act as a point of contact for customer inquiries related to order status, invoicing, and product availability.
- Liaise between the Wholesale/Corporate sales team and internal departments (e.g., logistics, returns, marketing) to resolve customer concerns effectively.
Reporting & Data Analysis
- Generate and analyze sales reports, monitoring key performance indicators to support data-driven decision-making.
- Maintain sales dashboards, ensuring that all monthly and quarterly reports are accurate and up to date.
- Identify sales trends and opportunities through data analysis, providing actionable insights to enhance business growth.
Administrative & Marketing Support
- Coordinate team schedules, meetings, and event planning activities.
- Maintain sales-related documentation, including invoices, contracts, and promotional materials.
- Work closely with the marketing team to manage and distribute marketing assets for promotional emails and campaigns.
QUALIFICATIONS
Experience & Education
- 0-2 years of experience in sales administration, customer service, or a related field.
- Bachelor’s degree preferred or equivalent work experience.
Technical Skills
- Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis).
- Familiarity with CRM and ERP systems (e.g., Salesforce, NuOrder, NetSuite) is a plus.
Soft Skills & Attributes
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- High attention to detail and commitment to data accuracy.
- Ability to prioritize tasks in a fast-paced, deadline-driven environment.
Availability
- Must be able to work full-time in a hybrid or in-office environment as required.
- Minimal travel may be needed.
At Shinola, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Shinola encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.
