Join BioMed Realty as a Senior Help Desk Coordinator and become a key player in supporting the technology that powers our mission. In this dynamic role, you’ll provide friendly, hands-on support to team members across the company—whether in person, over the phone, or via email—helping them resolve software and hardware issues quickly and confidently. You'll also take the lead in maintaining and optimizing our IT systems by installing, upgrading, configuring, and troubleshooting workstations, AV equipment, servers, and networks across multiple locations. If you’re a proactive problem-solver who enjoys making tech work seamlessly for others, we’d love to hear from you!
Key Duties and Responsibilities
- Configure, maintain and implement desktops, laptops, mobile devices and network systems.
- Perform desktop, system and network troubleshooting and installations.
- Respond to phone, email and personnel requests for technical support.
- Document, track and monitor problems to ensure a timely resolution.
- Create and maintain users in third party applications.
- Provide end user support and training.
- Setup and assist in meetings across all departments.
- Available for 24x7 support and respond to critical system problems on a 24x7 basis.
- Travel to regional offices and properties are required.
- Perform related duties as assigned by supervisor.
Job Specifications
- Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
- 1 - 3 years of experience of providing computer support and system administration required.
- Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
- Experience in troubleshooting in a Microsoft Windows networking environment.
- Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
- Hands-on experience resolving networking, desktop, AV systems, and mobile device configuration issues.
- Ability to prioritize and complete multiple tasks under specific deadlines, while working in a fast paced production environment.
- Experience in supporting Audio/Visual systems and large conference centers.
- Strong customer service and teamwork skills.
- Quick learner with the motivation to investigate and learn new technology.
Salary: $33.65 - $38.47 per hour + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining pay, we’ll consider location, experience, and other job-related factors.
Benefits
At BioMed Realty, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. BioMed Realty continually seeks to provide a workplace where everyone can be their authentic self. Through BioMed Realty’s competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes:
- Employer-Paid Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Family Leave Benefits
- 401(k) Retirement Savings Plan
- Tuition Reimbursement
- Flexible Spending Accounts
- Commuter Benefits
- Lifestyle Spending Account
- Pet Insurance
- ID Theft Insurance
- Legal Insurance
- Employee Assistance Program
- 100% Employer-Paid Life & AD&D Insurance, Short and Long Term Disability
Amenities
- Onsite Gym
- Complimentary Snacks, Fresh Fruit, Cold Brew Coffee, Kombucha and Soda Water Provided
- Dry Cleaning Services Onsite
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About the company
BioMed Realty, a Blackstone portfolio company, is a leading provider of real estate solutions to the life science and technology industries. As of March 31, 2024, BioMed Realty owns and operates high-quality life science real estate comprising 16.1 million square feet concentrated in leading innovation markets throughout the United States and the United Kingdom, including Boston/Cambridge, San Francisco, San Diego, Seattle, Boulder and Cambridge, U.K. In addition, BioMed Realty maintains a premier development platform with 2.7 million square feet of Class A properties in active construction to meet the demand of the life science and technology industries.BioMed Realty is an equal opportunity employer.
We are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodation, if you need an accommodation to complete the application process, please email careers@biomedrealty.com.
