Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available.Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.The Senior Manager of Customer Success Representatives (CSRs) is a strategic leader responsible for driving customer retention, fostering growth, and championing customer advocacy across a regional business segment.
This role requires a visionary leader who can align business objectives with customer needs, ensuring long-term success through both customer satisfaction and business growth. The Senior Manager will lead a high-performing team of CSRs, empowering them to exceed renewal targets, identify upsell opportunities, and strengthen customer relationships.This leader will also serve as a thought partner and customer advocate, providing strategic guidance to drive adoption of Veeam solutions and maximize their impact across the region. Leveraging deep technical expertise, the Senior Manager will lead key account planning and resource allocation, ensuring Veeam's value is clearly communicated and delivered. A key aspect of success in this role is the ability to cultivate a high-performance culture that drives both individual growth and organizational results.In addition to overseeing customer success initiatives, this leader will serve as a key strategic partner to senior leadership, driving innovative strategies that influence product development and customer success initiatives across the region.
Your tasks will include:
- Leads a team of typically 5 - 8 Customer Success Representatives driving overachievement and goals with coaching, performance management, engagement, and career development
- Coaches team members to improve their results
- Nurtures a positive team environment, in alignment with Veeam's Core Values
- Manages team performance against quotas and sales forecasts, executes operating plans
- Drives attainment of business objectives, including customer retention, growth, and advocacy
- Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas
- Monitors daily activity of Customer Success Representatives, including sales activities and use of Veeam's customer relationship management system (Salesforce.com)
- Drives metrics regarding performance of renewal rates, prepaid maintenance and upsell/cross-sell activities
- Collaborates with field sales employees on territory division of labor and sales execution
- Grows maintenance revenue through improving renewal practices
- Proactively monitors pipeline of expiring contracts to forecast renewal closure
- Proactively identifies and resolves customer challenges by leveraging cross-functional collaboration and strategic interventions
- Drives positive change in the department, looks to maximize the entire departments performance through analysis and process improvements
- Leads by example and mentors managers through sharing best practices from personal experience in a management role
What we expect from you:
- Bachelor’s Degree required (a combination of education and experience will be considered)
- English Advanced
- French Advanced
- Previous experience in a sales management role
We offer:
- Private medical insurance for you, one adult dependent, and your children
- Meal tickets
- Private pension plan
- Life insurance
- Vision reimbursement
- Annual leave and additional vacation days based on tenure
- Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
- Veeam Care Days – additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
#LI-AG2Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
