Who We Are:
PureSpectrum is a rapidly growing market research and insights platform. We simplify technology for researchers so they can gather and use consumer data the way they want – without disruption.PureSpectrum currently facilitates more than 65 million online interviews annually through our Marketplace. PureSpectrum also developed the industry’s first and only respondent-level scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry: Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast 500 (2020- 2023).
PS is rapidly becoming the leading solution for quality multi-sourcing, as well as end to end automated research solutions.
The Opportunity:
PureSpectrum is seeking a Senior Project Manager who will play a key role as the primary liaison between the client and the services teams at PureSpectrum. The Senior Project Manager is responsible for managing project timelines, budgets, and resources effectively to deliver quality results on time for full-service and sample only projects.You should be comfortable breaking down and solving complex problems. You should be able to communicate in a clear and concise manner; this includes being comfortable engaging with clients and other key stakeholders to build consensus, communicate project status, findings, and escalations on a regular basis.
You will also need to ensure completion of projects within budget and scope.
Your Responsibilities:
- Develop and maintain an understanding of client service offerings, best practices, delivery capabilities, and technology platforms.
- Manage project timelines, budgets, and resources effectively to deliver quality results on time and within budget.
- Oversee and work on full-service and sample-only projects (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc.) for ensuring customer & business expectations are met or exceeded.
- Able to analyze survey, data, and sample requirements. Experience in working with Survey Programmers, Data Analysts and Clients to make sure that all the client deliverables are delivered accurately and timely.
- Follow established best practices and processes for project delivery, review for accuracy and functionality and provide necessary suggestions on improvements.
- Provide feedback to sales on project performance to help improve delivery and key metrics for future projects.
- Take ownership of problematic situations and work closely with other team members to develop solutions that resolve problems.
- Take accountability in the sales process by working closely with sales to provide high-quality customer service to help win future business.
- Help provide training to interns, new hires when necessary.
- Stay up to date on industry trends and development.
- Build positive relationships across the organization and with clients.
Requirements:
- Graduate or Postgraduate from any recognized University or equivalent education/ professional experience required.
- 6+ years of experience in Market Research, preferably on sampling and DIY platforms.
- Knowledge & experience in executing full-service projects.
- Ability to manage multiple projects with competing priorities.
- Ability to learn and use new platforms to meet or exceed customer and project needs.
- Ability to find innovative solutions to address customer and project needs.
- Solid judgment and critical thinking skills
- Excellent communication and analytical skills
- Ability to be proactive in anticipating problems and providing solutions.
- Good knowledge of Windows, Office (word, excel, PowerPoint, outlook etc.), any text editor is a must.
- Experience in excel using advanced formulas and excel automations is a plus.
- A passion for curiosity and a drive to always be learning.
- Ability to foster positive relationships across teams and customers.
- Willingness to work in shifts, including night shifts, weekends, and holidays.
PureSpectrum Benefits:
- We offer a competitive compensation and benefits package including well covered health insurance, PF etc.
- Leave policy provides for casual, sick and vacation leaves which adheres to statutory compliance needs.
- Team events and celebrations.
- Employees enjoy casual dress and fun within a professional team environment.
PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected status.
