IT Manager

About Viz.ai:

The Role:

• IT Leadership & Hands-On Execution: Lead, mentor, and develop a high-performing IT team while actively participating in technical implementations.
• System Administration: Manage a mixed Mac & Win environment to ensure security, high performance, and effective user support.
• Project Management: Oversee IT projects from conception to completion, including new system deployments, upgrades, and replacements.
• Security: Stay informed about network and endpoint security principles. Implement and maintain a Zero Trust security model (ZTNA), endpoint protection, and access controls.
• Identity & Access Management: Administer IAM policies, ensuring secure, role-based access to cloud and internal systems. Optimize identity lifecycle management, access provisioning, and automated onboarding/offboarding processes.
• Help Desk: Oversee and improve help desk operations, ensuring timely resolution of IT support issues in a hybrid/remote work environment.
• IT Asset Management: Manage IT asset inventory, software licensing, and endpoint deployment across Mac, Windows, and mobile devices.
• Implement IT automation for support workflows, access controls, and patch management.
• Be the IT representative in the Viz vendor approval process.
• Champion Viz values in every aspect of IT — "I'm Accountable," "Kindness Wins," "Quality Squared," and "Time is Brain".

Why you will love working at Viz.ai:

• Seeing your work translated to #'s of lives saved
• You have experience delivering mission-critical, real-world systems
• You love Interacting with great people who are open and fun to hang out with
• Working with world-class people, who have previously taken startups from start to exit - this  may be the place for you!

• 7+ years of IT experience, with at least 3 years in a leadership role managing IT operations
• Experience supporting IT operations in a startup or fast-paced SaaS environment
• Self-motivated and highly organized with the ability to work independently
• Deep understanding of Mac & Windows endpoint management, including MDM solutions (Jamf, Intune, or similar)
• Proven experience implementing Zero Trust security models, IAM best practices, and security automation
• Ability to automate IT workflows
• Excellent troubleshooting skills with the ability to identify, diagnose, and resolve technical issues efficiently
• Strong leadership, project management, and communication skills, with the ability to translate technical concepts into business language
• Self-starter with a proactive approach, capable of driving initiatives without direct supervision
• Familiarity with cloud platforms such as AWS, GCP, or Azure is a plus