VTC Field Support Specialist

DescriptionResponsibilities Include:Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. Troubleshooting and solving technical issues related to end user equipment hardware and softwareEnsuring customer satisfaction is achieved.RequirementsRequired Skills, Experience, and Education:     Minimum education and experience level: High school/GED and a minimum of four (4) years of experience.

Equivalent education and experience: Associate’s degree and two (2) years of experience.Highly skilled in installing, repairing and troubleshooting VTC devices and systemsDemonstrated ability to read and understand technical manuals and schematicsAble to manage time and priorities effectivelyAble to work efficiently with minimal supervisionProficient in working with end-users remotelyFamiliar with Active Directory security and policiesExcellent analytical and problem solving skillsOutstanding communication skills to relate with team members and support workersRequired Clearance:  Candidate must have a TS/SCI polygraph clearanceDoD 8570 IAT Level 1 CertificationPosition requires a TS/SCI.