Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded.
If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go.
To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.
Your Role at Impact.com:
As a Technical Services Engineering Intern, you will gain hands-on experience with Impact.com’s technology platform while assisting with key projects related to analytics and customer solutions. You will work closely with the Technical Services Team, learning about integration processes, troubleshooting issues, and best practices for platform stability.This six month internship will provide an opportunity to:
- Develop technical skills by analyzing data and identifying errors.
- Collaborate with internal teams to improve platform reliability and performance.
- Gain practical experience in customer support and technical consulting.
- Learn the Impact.com platform and its role in the digital partnership ecosystem.
What You'll Do:
- Assist in analyzing and troubleshooting data discrepancies to ensure platform reliability.
- Support internal teams by investigating technical issues and recommending solutions.
- Work on analytics projects, extracting insights to improve customer experiences.
- Learn to work with APIs, SQL databases, and data processing tools.
- Develop an understanding of Impact.com’s platform, integration processes, and digital partnership ecosystem.
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication.
- Assist in the creation of technical-related help content/documentation that is made available to the client base.
What You Have:
- Pursuing or recently completed a degree in Computer Science, Information Systems, Data Analytics, or a related field.
- Basic knowledge of SQL for querying and analyzing data.
- Familiarity with APIs and their role in data integrations.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Interest in technical engineering support, technical consulting, and data analytics.
Benefits/Perks for interns:
- Casual work environment, including hybrid work environment
- Flexible work hours
- Training & Development
- Learning the advanced partnership automation products
- Coursera
- Internet Allowance
- Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
Impact is proud to be an equal opportunity workplace.
We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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