Job Title:
Associate, Salesforce Administrator
Department:
Systems
Reports to:
Salesforce Manager
Location:
Seattle
FLSA Status:
Exempt
Pay:
$90,000 - $105,000 Annually
Company Overview:
OneEnergy’s mission is to make clean energy the #1 source of electricity for consumers and utilities. We develop solar energy projects across the United States in community solar, distributed generation, and large utility scale project segments. Our diverse project pipeline, multiple locations across the US, and unique multidisciplined team sets us apart. We are a dynamic and innovative renewable energy industry company dedicated to developing and deploying utility scale solar and community solar facilities.
We are committed to excellence, collaboration, and driving positive change in our industry.
The Position:
OneEnergy is seeking an Associate, Salesforce Administrator to provide user support, maintain training documentation, and assist in the development of new functionality. This person will coordinate closely with the Salesforce Manager and Business Systems Analyst to identify ways to better support users through case management, training documentation, and system enhancements. This position will report to the Salesforce Manager.
Responsibilities:
- Investigate and resolve issues submitted to the internal support desk
- Create and maintain training documentation for Salesforce and related systems
- Identify and communicate patterns in support cases and assist in development of a roadmap for improvements
- Implement minor Salesforce configuration changes, including (but not limited to) fields, page layouts, and sharing settings
- Design, develop, maintain Salesforce reports & dashboards for end users within the company
- Lead virtual and in-person end user trainings
Knowledge, Skills, & Abilities:
- Excellent relationship-building skills and the ability to liaise with stakeholders at all levels
- Ability to work with end users to understand questions or issues, develop solutions, and confirm those solutions meet end users’ needs
- Ability to analyze information and think systematically, with a focus on scalable and sustainable solutions
- Strong organizational skills and an attention to detail
- Works well independently and as part of a team
Qualifications:
- 1-2 years of helpdesk or customer support experience
- 1-2 years of Salesforce or other CRM administrator experience
- Experience supporting Salesforce Field Service is a plus
- Bachelor’s degree required
- A desire to gain a thorough understanding of the company’s business processes and industry at large
- Must have a “roll up your sleeves and let’s get the job done right” type attitude
- Demonstrated qualities of integrity, credibility, and professional responsibility
- A willingness to contribute to our culture which thrives on building trust and holding one another accountable
OneEnergy’s compensation packages are dependent on an array of factors including, but not limited to skill sets, experience and training, licensure and certifications, geographic location, and other organizational needs. We provide generous Paid Time Off (six weeks/year) and an impactful Volunteer Time Off Program. We also offer robust employee benefits including comprehensive medical coverage,401(k) matching retirement plan, life insurance, wellness incentives, and more. We recognize an equitable energy transition requires the participation of diverse communities, groups, and institutions.
OneEnergy is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
