Application Support Agent - Pace

LahlouhWorldwideRemote

Lahlouh’s business model is built on solving end to end supply chain problems not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that endeavor to meet all the communication needs of our clients’ dynamic and evolving marketplaces.

Lahlouh's mission is to provide the highest quality, most cost-effective business communications solutions available.

Core capabilities include:

• Sheet-fed offset print • Fulfillment / Distribution logistics• Dynamic digital print • Packaging Design• Mailing • Marketing promotions• Full service bindery and assembly • Promotions• Online Solutions

Position: Application Support Agent - Pace

Reports to:

Business Applications Manager

FLSA Status:

Exempt

Department:

Operations

Location/Shift:

Remote / Day Shift

Essential Function:

The Application Support Agent - Pace is responsible for supporting Pace users by troubleshooting and resolving reported issues.

Experience:

Minimum 3 to 5 years’ experience supporting ePS Pace in production environment.

Job Duties and General Expectations:

Excellent eye for detail
Highly motivated with a positive attitude and ability to work in a team environment
Ability to multi-task
Ability to follow written and oral instructions
Communicate effectively with ERP end users
Have a minimum knowledge of computers and ePS Pace
Keep accurate and complete daily records for data collection
Meet company and departmental standards, including: Customer Requirements, Compliance, Safety, Quality, etc.
Follow Lahlouh ISO Quality Procedures and Work Instructions, and complete forms and checklists as necessary
Follow Lahlouh policies outlined in the company handbook
Work overtime and weekends, as business needs dictate
Perform other duties as required
Attend department and company meetings
Assist in training new and temporary employees

Position Specific Skills & Competencies:

Follow team leader instructions for Pace Support processes
Ability to Triage new tickets and prioritize based on urgency and company impact
Ability to Develop and implement solutions to reported issues
Ability to present solutions to user(s) that initiated the ticket
Ability to Create and follow up on ePS tickets as needed for issues that cannot be resolved in-house

Education:

High school graduate/GED

Salary:

$60,000 - $80,000 per year

Life at Lahlouh

Who Are We?\r\n\r\nCheck out this video to find out: https://www.youtube.com/watch?v=vlra3AKtMAs&feature=youtu.be\r\n\r\nUnder one roof, Lahlouh offers a broad range of products and services for the sales, marketing, and human resource needs of our clients. One, single trusted source for all your printing, promotional product, mailing, turnkey & assembly requirements.\r\n\r\nLahlouh builds out of the box and customized, branded web interfaces to enable our clients to create multi-channel platforms to facilitate all of their marketing communication programs. Lahlouhâ€™s online solutions empower our clients with on-demand access and the ability to manage their local and worldwide procurement networks with a single click.\r\n\r\nOur professionally trained staff is dedicated to provide the highest level of quality and service. When you complement our wide-ranging production capabilities with our unmatched client services, Lahlouh is the smart choice to meet the demands of your dynamic and ever-changing marketplace.\r\n\r\nCheck out our Job Board at http://lahlouh.jazz.co/

Thrive Here & What We Value1. Collaborative, comprehensive solutions for dynamic marketplaces2. Emphasis on quality and cost-effectiveness in business communications3. End-to-end supply chain problem solving4. Positive work environment with growth opportunities5. Core capabilities: Sheet-fed offset print, Fulfillment/Distribution logistics, Dynamic digital & large format print, Packaging design & print, Mailing, Marketing promotions, Bindery & finishing, Promotions (Advertising specialties), Online solutions