SDET - Contract

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role:

We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!

Responsibilities

Automation Framework Development: Design, develop, and maintain reusable automation test scripts and frameworks for both web and mobile web using Java, Selenium, and Appium.
Test Script Execution: Execute automated test scripts, analyze results, and troubleshoot issues for continuous integration and testing cycles.
Test Case Automation: Work closely with the QA team to convert manual test cases into automated test scripts for regression, functional, and performance testing.
Cross-Browser and Cross-Platform Testing: Implement automation for cross-browser testing (using Selenium) and cross-platform mobile browser testing (using Appium) to ensure compatibility across different environments and devices.
Continuous Integration: Integrate automated test scripts with CI/CD pipelines (e.g., Jenkins, GitLab) to enable continuous testing in an agile environment.
Bug Reporting & Documentation: Log and track issues in a bug tracking system (e.g., JIRA), providing clear and detailed reports on findings, along with test coverage metrics and areas of improvement.
Collaboration: Collaborate with functional testers and other stakeholders to understand requirements and improve automation testing strategies.
Test Data Management: Ensure the availability of appropriate test data for automated testing and manage test environments effectively.
Maintenance: Continuously maintain and update automated test scripts to accommodate changes in application functionality and improve testing efficiency.

Requirements

Strong Programming Skills: Proficient in Java with hands-on experience writing automated test scripts.
Automation Tools: Expertise in using Selenium for web application automation and Appium for mobile application automation (Android/iOS).
Test Automation Frameworks: Experience designing and implementing test automation frameworks (e.g., TestNG, JUnit, or Cucumber) for both web and mobile applications.
Continuous Integration: Familiarity with CI/CD tools like Jenkins, GitLab, or similar for integrating automated tests into the development pipeline.
Version Control Systems: Proficient in using Git for source code versioning and management.
Test Case Design: Strong experience in creating and managing test cases, test plans, and related documentation.
Problem-Solving Skills: Excellent debugging and troubleshooting skills for resolving issues during test automation execution.
Understanding of SDLC: Knowledge of the Software Development Life Cycle (SDLC), particularly Agile methodologies and working in Agile teams.

Desired Skills:

Mobile Testing: Hands-on experience testing and automating applications on mobile browsers using Appium.
Cloud Testing: Familiarity with cloud-based testing platforms (e.g., Sauce Labs, BrowserStack) for cross-browser and cross-device testing.
CI/CD Automation: Ability to set up and maintain automation scripts in CI/CD pipelines for continuous testing and delivery.
Version Control Best Practices: Strong knowledge of Git workflows, including branching, merging, and conflict resolution.

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience).
5 years of hands-on experience in test automation using Java, Selenium, and Appium.

Benefits:

Opportunity to work with a talented team in an innovative and collaborative environment

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.Apply for this job

Life at Netomi

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The Netomi platform instantly and autonomously responds to over 50% of a company's customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time. The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen. Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions. Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Thrive Here & What We Value* Dynamic, fast-paced work environment* Emphasizes innovation, creativity, and hard work* Committed to diversity in the workplace* Encourages collaboration and open communication* Backed by leading investors (Y-Combinator, Index Ventures, Jeffrey Katzenberg, Greg Brockman)* Mission-critical problems* Equal opportunity employer* Emphasizes continuous learning and skill development* Elite group of visionaries defining the future of AI for customer experience