Member Care Advisor - Fully Remote
Better Health is creating a new medical provider type, disrupting the $80 billion home medical supply industry. How? By bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution we turn the focus to our members and help them choose the best medical supplies to address their underlying chronic conditions. It is time for us to continue our growth by hiring more Member Care Advisors!If you:
- Are excited about making a positive, lasting impact on people's lives
- Want to take an active part in bringing about the consumer healthcare revolution
- Love eCommerce and shaping a company's success in the early days
Let's talk!This position pays
$6-$8 USD per hour.
What will you do as our Member Care Advisor:
- Develop a deep knowledge of our product and our customers, including types of medical conditions, the insurance market, and billing.
- Be the first line of contact for customer questions and issues, work with the appropriate internal members (e.g. product, billing, operations), to solve problems
- Full lifecycle customer relationship management: everything from answering questions from potential customers up through purchase, and all customer contact thereafter.
- Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and others
- Create internal processes that ensure delightful interactions at all stages of the customer life-cycle.
- Be the voice of the customer internally, advocating for their needs and ensuring that product development is reflective of this.
What you bring to the table:
- Passionate about consumer healthcare and helping people live their best lives.
- Proven experience in customer success roles for a durable medical equipment (DME) company.
- Dedicated to exceeding expectations of all customers, internal and external, and always acting with the customer in mind.
- Self-starter, Always-Be-Selling, able to think creatively, problem-solve, and prioritize tasks in a fast-moving environment.
- Excited to work in a startup environment and create impact from day 1.
Compensation and Benefits:
- $6 - $8 USD per hour
- Fully remote work
- Talented and fun coworkers who are passionate about improving our healthcare system
- The opportunity to be part of a mission-driven company and make a difference in patients’ lives
-----Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.
