At First Orion, User Experience Researcher will need to collaborate with our Product Design team, as well as Product Managers, Engineers, and others to determine what features should be prioritized, built, and how they should behave. The ideal candidate should have the ability to take in multiple avenues of user research, apply critical thinking to the user’s behavior and then present the problems needing to be solved effectively to stakeholders. This person needs to be an excellent multi-tasker, be able to work independently within tight time frames and communicate efficiently with all levels within the company.
Responsibilities
- Work with the lead User Experience Researcher to contribute to strategic decisions around the future direction of First Orion’s Branded Communication products.
- Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out insights.
- Use a wide variety of qualitative and quantitative research methods.
- Collaborate with product design, product management, and engineering to define and implement innovative solutions based off your research.
- Conceptualize original ideas that bring simplicity and user friendliness based off research insights.
- Present findings and research deliverables to peers and stakeholders at all levels of the company.
- Proactively solicit and provide feedback from the design team and a broader product team to continually raise our bar for quality.
Minimum Qualifications
- Bachelor’s degree Business, Computer Science, Marketing or a related degree or 3-5+ years of relevant experience.
- 3+ years of experience with user testing and the different user research methodologies
- Understanding of user behavior and the different principles behind them.
- Experience with desktop and mobile design
- Experience leading product direction and strategic thinking while developing product goals, identifying opportunities, and making decisions based on the impact to people and the company.
- Experience presenting work to a broader product team and other leaders, clearly and succinctly articulating the goals and concepts.
- Proficient level of skills in Figma or another relevant design tools.
Preferred Qualifications
- Experience showcasing your end-to-end research and design process across multiple projects, that include interaction and visual design artifacts, multiple iterations, and high-fidelity prototypes
- Experience with Hotjar, or equivalent research tooling
- Strong desire for creative problem-solving and a willingness to ask questions
Company Benefits:
Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!
Learn More About First Orion:
First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
- First Orion has been voted a Great Place to Work with top rankings in every category.
- Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
- First Orion Culture Cornerstones are at the core of everything we do here.
Disclosure:
First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice, based on the changing needs of our business. At this time, we are not able to sponsor visas, such as H-1B, for this particular position. First Orion is interested in every qualified candidate who is eligible to work in the United States.
First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.
