Job Functions1. Customer Success Representative2. Product Support3. Sales4. Marketing5. Training and Education
Job Requirements1. Experience working at a farm equipment dealership, agriculture software company, or in agtech sales/support2. Ability to serve as a goto resource for dealer and farmer users3. Strong communication and presentation skills4. Proactive and organized approach to work5. Techsavvy and excited to help non-technical users get comfortable with it
Skills1. Technical skills in farm equipment and agriculture software2. Strong communication and presentation skills3. Proactive and organized approach to work4. Ability to bridge technical language with nontechnical users5. Experience working at a farm equipment dealership or agtech company1. Relates well to both dealers and farmers2. Confident leading content creation of tutorials, product videos, or documentation3. Strong communicator and natural presenter4. Proactive and organized approach to work5. Techsavvy and excited to help non-technical users get comfortable with it
Brilliant Harvest
is a seed stage startup in the AgTech industry who leverages cutting-edge AI technologies to build something extraordinary! Our AI assistant empowers equipment dealer teams across the entire customer experience from purchase to repair.
About the Role
We’re looking for a Customer Success Representative (CSR) to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform. You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge “software speak” with users to drive adoption.
What You'll Do
- Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value
- Help users adopt and expand their use of our platform so it becomes a core part of their operations
- Create release notes, video tutorials, and training content to drive product utilization
- Deliver engaging product demos and onboarding sessions in person and online
- Gather feedback from the field to inform product improvements and capturing of bugs
- Collaborate with Product and Sales teams to ensure retention and growth within key accounts
- Track usage metrics and build strategies to drive deeper engagement
What You Bring:
- Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support
- You relate to both dealers and farmers — and you get the realities of their day-to-day
- Strong communicator and natural presenter — clear, confident, and approachable
- Organized and proactive — you follow through and love seeing customers succeed
- You naturally are good at tech and are excited to help non-tech users get comfortable with it
- Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing.
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Life at AltaML
We conceptualize, develop, and commercialize ML software products.
AltaML partners with organizations using a co-development model where we can provide our technical and strategic expertise to build transformative applications using applied AI/ML.
Proudly built in Edmonton, Alberta, Canada.
Thrive Here & What We ValueBelief in agency over perfection: continuous iteration and progress through action and failing as part of the process | Embracing a growth mindset: proactive about developing skills and committed to helping team members grow | Prioritizing impact and integrity: driven by mission to make positive impact on clients, with integrity at core of all interactions and decisions</s> | 1. Collaborative environment | 2. Innovative technology | 3. Continuous learning and improvement | 4. Passionate team members | 5. Customerfocused approach</s> | Collaborative company culture that values work/life balance and encourages tap dancing to work | Dedicated to fostering a safe, diverse, and inclusive workplace as an equal-opportunity employer | Responsible for elevating public discourse and awareness of AI through open, transparent communications with the broader public | Believes in making small bets, failing fast, and being better together | Values being Agile, Gritty Humble, and Happy</s> | 1. UserCentric Approach | 2. Collaborative Environment | 3. FastPaced Work Ethic | 4. Strong Leadership Abilities | 5. Adaptability and Flexibility</s> | 1. Collaborative work environment | 2. Opportunity to work with cuttingedge technology | 3. Supportive team members</s> | Focus on innovation and creativity in technology solutions | Emphasis on teamwork and collaboration to achieve common goals | Commitment to excellence in all aspects of the business</s> | AltaML is a leading North American applied AI company with extensive experience in building and operationalizing AI software solutions in 3 forms: The Services we offer, the Reusable IP that allows us to build faster, and the product solutions we develop through our Venture Studio. | AltaML believes in making small bets, failing fast, and being better together. | AltaML is dedicated to fostering a safe, diverse, and inclusive workplace as an equal-opportunity employer. | AltaML acknowledges that its head office is located on Treaty 6 territory, and respects the histories, languages, and cultures of First Nations, Métis, Inuit, and all First Peoples of Canada, whose presence continues to enrich our vibrant community.</s> | Uncapped vacation for all full time, permanent employees | Make an impact by witnessing the impact your work contribution has on the success of our company | Working with PhD and Master Level Colleagues in data science, software engineering, product development, and machine learning fields | Collaborative company culture that believes in working hard, getting the job done, and enjoying the group social on Fridays | Office as a resource with state-of-the-art office spaces that ignite collaboration | Big Slack Energy - IYKYK | Responsible AI (RAI) principles by developing and deploying AI solutions | Equal opportunities employer for all backgrounds | Dedicated to fostering a safe, diverse, and inclusive workplace.</s> | Office as a resource - hybrid work environment with state-of-the-art office spaces that ignite collaboration | Culture focused on creating unique ML solutions to problems across multiple industries to generate impactful value.</s> | 1. Collaborative team environment | 2. Innovative approach to problemsolving | 3. Emphasis on continuous learning and growth | 4. Focus on delivering highquality products and services | 5. Encouragement of creativity and innovation | 6. Support for worklife balance</s> | 1. Emphasizes collaboration between teams | 2. Values innovation and creativity | 3. Encourages continuous learning and growth | 4. Fosters a positive and inclusive workplace culture | 5. Prioritizes customer success and satisfaction</s> | We Look for A-Players Who: | Express our core values | Are hungry for knowledge | Want to learn new skills | Are respectful | Collaborate with others across the whole company | Share knowledge with coworkers | Educate and promote AI and ML concepts both internally and externally | Have a high work ethic and are self-motivated</s> | 1. Fastpaced environment | 2. Ready to iterate quickly and own endto-end delivery | 3. Research emerging computer vision techniques and recommend the best fit for our product roadmap</s> | GovLab.ai's mission is to set a global example of how to transform the public sector through applied AI | Our program experience is unique and designed to give you hands-on experience to prepare you for professional success | We are committed to creating a safe, diverse and inclusive environment</s>
