PROFILE
The Client Success Analyst, Data Management will provide comprehensive services to engineering, manufacturing, and product design clients to ensure they are successfully leveraging products purchased from TriMech.
DUTIES AND RESPONSIBILITIES
- Assist clients in applying and troubleshooting SOLIDWORKS Data Management tools in their design/development, analysis, and manufacturing tasks
- Ensure customers are successfully engaged and utilizing SOLIDWORKS PDM, Manage and related products through telephone, web, email, and onsite communication
- Exercise of problem-solving skills and processes to assist our clients
- Determining and setting priority levels on customer issues to ensure timely and effective responses
- Obtaining relevant certifications in SOLIDWORKS PDM, and related products
- Developing and writing articles for company newsletter, generating additional technical content including videos, blog posts and white papers, and determining or preparing documentation for technical skills for new SOLIDWORKS Data Management product releases
- Extensive use of Oracle NetSuite and the SOLIDWORKS VRC
- Limited travel only required for visiting clients on occasion to provide additional or escalated on-site support
REQUIREMENTS
- Two years or more of Industry experience in the field of design, engineering, and/or manufacturing, (this can include years in school toward a degree in these fields)
- Skills and Knowledge:
- Existing experience with 3D CAD modeling. SOLIDWORKS is preferred.
- Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, in person and via electronics media internally and with clients
- Forward-thinking troubleshooting skills and problem-solving abilities
- Familiarity with various drafting standards and engineering practices
- Understanding of vast manufacturing terminology and processes
- Requires understanding of Microsoft Windows, PC hardware, and computer networking, as well as Microsoft SQL and various CAD modeling software
- Work both independently and as part of a team is essential
- Ability to manage multiple tasks and long-term projects
- Associates or B.S. in Mechanical Engineering or similar is preferred
