Solutions Engineer

TriMechGlen Allen, Virginia, United States | Auburn, New Hampshire, United States | Marlborough | Massachusetts, United StatesHybrid, Onsite

PROFILE

The Solutions Engineer performs a variety of development related services. Services include migration of customer critical data, enterprise level system integrations, implementation, troubleshooting, testing and design of customer specific API projects along with custom tool(s) designed and maintained by TriMech.

DUTIES AND RESPONSIBILITIES

Develop, maintain, and lead product/service initiatives for TriMech Solutions department:

Data Migrations Tools (Data Migration Systems)
TriMech PowerSuite scripts & add-in products
Customer scoped solutions
Enterprise level system integrations

Design and develop custom .NET solutions for TriMech and customers.

Standalone WinForms, API libraries, Windows services, ASP.NET websites and more.
Develop flowcharts, layouts, and documentation to identify requirements and solutions.

Troubleshoot, debug, modify, and maintain custom solutions from outside parties.

Ask customers targeted questions to quickly understand the root of the problem(s)/need(s).

Diagnose and troubleshoot technical issues with SolidWorks PDM, Microsoft SQL, .NET code, and TriMech branded software.

Properly escalate unresolved issues to appropriate internal resources.

Have a thorough understanding of the deployment of the small, medium, and enterprise solutions.Document technical knowledge in the form of notes and manuals.

Provide step-by-step technical direction, both in written and verbal fashion to customers and team members.

Help identify opportunities for additional services with the TriMech Solutions department.Participate as required in SOLIDWORKS Rollout events, tradeshows, and seminars.Highly organized and self-motivated with the ability to prioritize, meet deadlines, and managing changing prioritiesExcellent organizational skills, attention to detail, and a desire to take charge and innovate.

REQUIREMENTS

Experience: 5+ years in an application engineering field, either supporting sales or existing customers.Education: Degree in Software Engineering or related discipline or equivalent job experience.

Ability to work in a high-pressure, deadline-driven environment.
Exceptional communication, reporting, planning, problem-solving, and decision-making skills.
The ability to work both independently and as part of a team is essential.
Outstanding leadership skills and ability to delegate duties effectively.
Experience in applicable data privacy practices and laws.
Proficient in .NET development (C#) with a solid knowledge of its ecosystems.
Strong understanding of object-oriented programing
Skill for writing reusable C# libraries/APIs
Familiar with various design and architectural patterns
Familiarity with JSON, XML, Microsoft Office, and machine virtualization.
Familiarity with databases, Microsoft SQL, MySQL, Oracle, embedded solutions, and NoSQL (object) systems.
Knowledge of SQL/T-SQL scripting languages
Entry level knowledge of SolidWorks API functions is a plus.
Entry level knowledge of SolidWorks 3D CAD Modeling software and/or similar 3D hierarchical modeling software is a plus (core understanding of hierarchical design).

Life at TriMech

Thrive Here & What We ValueExtensive use of Oracle NetSuite and the SOLIDWORKS VRCLimited travel only required for visiting clients on occasion to provide additional or escalated on-site support</s> | TriMech Enterprise Solutions team enables innovation by applying technology to streamline business processes, reduce costs, and improve efficiencies throughout the product life cycle. | The company's unique "Digital to Physical" product portfolio includes CAD, CAE, PLM, MFG, and business analytics solutions that help clients reduce costs and cycle times throughout product planning, development, manufacturing, and after-market service. | The Senior Applications Solution Architect for PLM supports the TriMech Enterprise Solutions team and sales staff to perform consulting services and presales/post sales activities. | The role leverages knowledge and technical expertise within the Global TriMech PLM team, our software partners, and industry best practices to perform consulting, software demonstrations, training, and technical support for TriMech's clients. | The company values proactive learning and continual development of advanced 3DEXPERIENCE and PLM skills with their software solutions to better provide services to their clients.</s> | Consistent track record of successful business to business software or professional services sales | Ability to travel within assigned region | Weekly in-person meeting required</s> | Highly Organized and Self-Motivated | Ability to Prioritize, Meet Deadlines, and Manage Changing Priorities | Desire to Take Charge and Innovate</s> | 1. Emphasis on developing and maintaining client relationships | 2. Focus on sales activities with existing customers and net new business | 3. Importance of identifying key business issues of accounts | 4. Value placed on presenting strong business solutions to prospects and customers | 5. Encouragement of team collaboration and innovation.</s> | 1. Digital to Physical Product Portfolio | 2. Streamlining Business Processes | 3. Reducing Costs and Improving Efficiencies | 4. Enabling Innovation</s> | 1. Collaborative work environment | 2. Emphasis on customer satisfaction and profitability | 3. Ongoing learning and development opportunities</s> | 1. Highly Organized and SelfMotivated with the Ability to Prioritize, Meet Deadlines, and Manage Changing Priorities | 2. Excellent Communication and Reporting Skills | 3. Strong Planning, ProblemSolving, and Decision-Making Skills | 4. Outstanding Leadership Skills and Ability to Delegate Duties Effectively</s> | Sense of urgency in addressing client issues | Tactful communication | Critical thinking</s> | 15. Utilizing expertise in SOLIDWORKS data management software to help customers achieve enhanced document control and streamline internal and external processes. | 16. Offering services to help customers transition from no data management to a fully customized solution, including training. | 17. Providing services that focus on growing or improving a customer’s existing Data Management systems.</s> | Collaborative Environment | Continuous Learning and Development Opportunities | Supportive Team Members</s> | 1. Growing Team | 2. Strong Interaction with Customers and Vendors | 3. Key Position within Finance team.</s> | 1. Focus on Lead Generation and Reporting | 2. Cross Branding within Various Platforms | 3. Thorough Assessment of Existing Processes and Tools | 4. Sense of Urgency and Cooperation</s> | 1. Growing Team Environment | 2. Strong Customer and Vendor Interaction | 3. Liaison Between Finance and Other Business Units for Dayto-Day Operational Issues | 4. Preparation and Review of Monthly Finance Team Reports</s> | Passionate and fast-paced work environment | Willingness to learn new machines, processes, materials, & approaches | Proactive problem-solving approach | Top-notch customer service</s> | 1. SelfStarter | 2. Effective Prospector for New Business and Growth of Existing Client Relationships | 3. Strong Communication Skills to Articulate TriMech Enterprise Solutions' Value Proposition and Proven Bestin-Class Approach | 4. Ability to Work Closely with Technical Services Organization to Recognize How Clients Can Benefit from Implementing Our Solutions | 5. Effective Campaign Execution Using Multiple Sales Channels | 6. Ability to Remain Organized and Maintain CRM Hygiene | 7. Understanding of Activities Required in Selling Technical Solutions to Solve HighLevel Business Problems (ROI, POC, CJ) | 8. Ambassador of the TriMech Way and Company Culture</s>

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