About ROGII
Get ready to buckle up and meet the powerhouse that's revolutionizing the Oil & Gas industry – ROGII!We're a dynamic team of tech enthusiasts who are not afraid to take risks and bring innovation to the forefront with our comprehensive software solutions. Here at ROGII, we’re all about optimizing good operations and streamlining workflows for clients all over the world. And we’ve been smashing that goal out of the park with products that have been adopted by over 350 clients worldwide!But hey, we're not your average team.
We're made up of ROGII Stars – creative, out-of-the-box thinkers who are always developing and improving our products with our users in mind, and you can find us all around the world. With each new day, we're pushing the boundaries of what's possible in our industry and having a blast while we do it.Now, here's your chance to join our team and help us continue being the unparalleled leader in our field. Join the revolution and let us help you lead the digital transformation for the Oil & Gas industry. We're seeking our next ROGII Star who can help us scale towards that goal.Let's ROGII and lead the digital transformation for the Oil & Gas industry together! Are you ready to embrace the future with us?About the roleJob Type: Full-time Location: Neuquen, Argentina.Job Overview:We are seeking a highly motivated and technically skilled individual to join our team as an IT Support. This position offers a unique opportunity to work directly with clients, providing crucial technical support and troubleshooting services.The role requires hands-on experience with hardware, network configurations, and wireless connections.
You'll be responsible for providing onsite support and training for clients, with some travel required. You will also be tasked with managing technical communications with customers, ensuring their issues are resolved in a timely manner.Responsibilities:
- Data transmission hardware setup internet hardware and wireless connections
- Logistics field support, onsite support, and multi-day training with clients with some travel required
- Customer Technical Support rigsite (phone, email) including possible calls during evenings and weekends
- Supporting our sales team with engaging technical demonstrations
- Tracking of client bug reports and new feature requests
- Other tasks related to all the above
Requirements:
- Technical degree in computer science
- Strong knowledge of networks and internet connections
- English communication skills, both written and spoken; experience creating and delivering presentations
- Working knowledge of Microsoft Office products and Google Docs and Cloud
- Professional driver's license (D1)
- Residence in Neuquen City
Additional beneficial experience:
- Knowledge of drilling operations and operations geology workflows
- Computer science and/or IT troubleshooting experience
- Customer service experience
- Working knowledge of Python and SQLAt ROGII, we value diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about customer service and want to be part of a dynamic team that is revolutionizing the Oil & Gas industry, we encourage you to apply for this exciting opportunity.
