Ministry Support Director (eFam Campus)

At Elevation Church, we look to link arms in ministry with those who are passionate about stepping into their God-given calling. While we’re a staff from all different backgrounds and walks of life, our mission is the same - to reach people with the Gospel. We’re grounded in scripture and guided by our values, so check out our website (

RESPONSIBILITIES

• Oversee the full onboarding process for new volunteers and leaders, including e101 (volunteer training) scheduling, team placement, communication, and gift fulfillment.
• Lead the Volunteer Orientation Team, ensuring a warm and effective experience for all, including bilingual connectors and admins.
• Guide the Connections Team in celebrating first-time guests and faith milestones within 72 hours through calls, texts, and emails.
• Host and support leader development opportunities (e.g., Spiritual Foundations) and collaborate with Regional Directors for effective follow-up on hot leads.
• Streamline onboarding and connection workflows using tools (project management & database systems); manage a thoughtful offboarding process.
• Provide leadership, care, and encouragement to volunteers across both teams, fostering strong community and spiritual growth.
• Partner with online staff and the Guest Experience Data Director to align strategies and track engagement metrics.
• Create and facilitate volunteer training sessions and resources; offer ongoing coaching to help volunteers thrive.
• Ensure clear, timely, and high-quality communication with new volunteers and eFam connections.

MUST-HAVES

• Active participation in a church (we look for a lifestyle that invites people to church, volunteers, is generous, and prioritizes community).
• Proven experience in leading volunteer teams, especially in onboarding and connections.
• Strong interpersonal skills with a heart for helping people feel seen, valued, and supported.
• Ability to manage multiple priorities and meet deadlines, ensuring timely follow-ups and efficient processes.
• Comfortable using tools like Salesforce, Asana, Google Suite, and virtual communication platforms.
• Detail-oriented and commitment to maintaining the highest standards in all aspects of onboarding and connections.
• Ability to manage multiple projects simultaneously
• Flexible and work well in a fast-paced environment
• Independent worker, but passionate about being a team player
• Familiarity with Elevation Church

NICE-TO-HAVES

• Experience working in a non-profit environment or ministry setting

DAY-TO-DAY

• We’re a Sunday-Thursday work environment. Monday-Thursday, we’re in the office (8:30AM - 5PM); on Sunday, we’re supporting the weekend worship experience either directly in our roles or by choosing a weekly serving opportunity at one of our Elevation Church campuses.
• Travel to your region is required 1-2 times a month to support local leadership development/growth and worship experiences through Watch Parties, City Centers, and Pop Ups.
• There’s a lot to accomplish each week, so we’re pretty fast-paced. We’re also not afraid to pivot a strategy or project quickly to meet the needs of the weekend - adaptability is a key competence for us.
• Yes, we work hard. But we’re good at playing hard, too. We’re a creative staff, so there’s no shortage of activities around our offices to have some fun!
• You can’t help but grow on our staff. You’ll be around some incredible people. Professional development opportunities will be all around you, both in structured and unstructured ways.
• We expect you to be disciplined in your spiritual practices - be in your Bible, spend time with the Lord in prayer, meditate on and apply the weekly sermon.
• Bring your full self to every project, conversation, and initiative at hand.

BENEFITS

• Elevation Church pays 100% of every employee’s medical benefits for full-time staff
• 403b with 4% match
• Dental & Vision benefits
• Paid time off for life, vacations, and rest
• Elevation Church subsidized 6 sessions of counseling annually
• Basic Life Insurance for employee, spouse, and child(ren)