"Please read the job description carefully before applying. This role is only for candidates with 4+ years of prior experience in Solution Engineering, Solution Architecture, Technical Implementation, or Professional Services, with exceptional communication in English language and a solid command of SQL, PowerBI, Excel, and/or Looker."
Who we are
Remotebridge helps startups hire best-in-class GTM talent globally. We’re one of the fastest-growing, US based staff/capabilities augmentation companies, laser-focused on post-sales roles in the SaaS industry. We’re currently hiring for the role of a Technical Implementation Specialist for one of our clients. As with all our roles, we’re dedicated to our client’s needs and help them get to work with people who share similar values and strive to meet and exceed our standards. We hold ourselves and the people we bring onboard to highest levels of accountability to deliver exceptional client experience and exceed expectations.Here’s more about the role.
ABOUT THIS ROLE:
We believe that our success is dependent on the value our customers derive from our product and the experience they have with both our product and our team. In your role as a Customer Implementation Specialist,
- You'll engage with our Solution Engineers to understand specific Customer Requirements and the solution outputs our Customers require
- You'll develop in-depth product feature knowledge (don’t worry, we’ll teach you!) and toolkit skills
- You'll utilize your experience in creative problem solving, application configuration and self-management to prioritize and implement key configurations for our customers’ Conductor instances.
- You'll own delivery of your set tasks: application solution’s, configurations and performing data operations
- You’ll work closely with our Customer Engineering team to ensure that how we configure Conductor aligns precisely with our customers’ needs and vision.
ABOUT YOU
- You're a curious person who loves to learn and tackle complex problems.
- You enjoy solving technical and configuration challenges
- You have excellent self-capacity planning & management skills and can easily communicate if you need assistance to make deadlines
- You have impeccable written and verbal communications skills.
- Open communication and collaboration with team members is core to everything you do
- You possess a working understanding of business-related financials.
- You’re data savvy – you enjoy understanding the insights that data provides
- Having experience with SQL, Microsoft Excel, Power BI or Looker is a must!
- You have at least 4+ years of previous experience in delivery, technical support, or professional services for SaaS organizations
ABOUT YOUR DAY
- You’ll work on the actual delivery of Customer requirements
- You’ll Update Kanban boards and plan your capacity
- You'll attend solutioning calls, status meetings, and department check-ins
- You're always prepared to jump into ad hoc meetings and conversations as needed.
- You’ll align your rituals and routines to our company and departmental objectives and key results.
- You’ll work on improving your Conductor skillset and supporting tools such as MS Excel
Location: - South Asia, Middle East
We’re committed to our client’s needs and will only be inviting candidates to interview who closely align with the requirements above. All the best!
