Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity.
The Director of Operations, will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth.
Key Responsibilities
Leadership & Culture
- Champion Perkins Management and Chick-fil-A’s mission and core values in all aspects of restaurant operations.
- Foster a positive and accountable team culture focused on servant leadership and personal growth.
- Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members.
Operational Excellence
- Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality.
- Analyze operational data to improve throughput, quality, and profitability.
- Oversee daily operations and implement systems that drive efficiency and sustainability.
Team Development
- Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team.
- Develop training programs that enhance operational skills and leadership capabilities.
- Support succession planning and career pathing for team members at all levels.
Financial & Strategic Planning
- Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets.
- Monitor labor costs, food costs, and other key performance indicators (KPIs).
- Forecast staffing needs and manage scheduling to optimize productivity.
Customer Experience
- Set the standard for exceptional customer service and guest satisfaction.
- Respond to customer feedback and resolve escalated concerns with empathy and urgency.
- Collaborate with Marketing to support local brand initiatives and community outreach.
Qualifications
- Minimum of 5–7 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required.
- Proven track record of developing teams and improving operational outcomes.
- Strong business acumen and understanding of restaurant financials.
- Excellent communication, organizational, and interpersonal skills.
- Bachelor’s degree in Business, Hospitality, or related field preferred.
- Passionate about servant leadership and developing others.
What We Offer
- Competitive salary and performance-based bonuses
- Comprehensive health benefits (if applicable)
- Paid time off and holidays
- Leadership development opportunities
- A values-driven work culture and meaningful career growth
