Help Desk Specialist (Systems Customer Suppor

BEATFairfield, California, United StatesOnsite

Job Title:

Help Desk Specialist (Systems Customer Support)

Location:

Travis Air Force Base, CA

Clearance:

Secret (we are willing to sponsor for the secret clearance, therefore, must be a US Citizen able to obtain a US Government clearance with the Department of Defense)

Certifications:

CompTIA Security+

Roles and Responsibilities:

Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
Monitor backups and maintenance logs.
Answer calls or tickets to support end users with applications, hardware, software, and networking.
Create end user documentation and knowledge base articles.
Support server, common user applications, desktop services, and network connectivity and associated hardware.

BEAT LLC Provides an Extensive Benefits Package Including:

Matching 401(k)
Medical, Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Short-Term and Long-Term Disability
Education Assistance
Paid Holidays, Paid Time Off, and Sick Time Off 60000.00 To 65000.00 (USD) Annually

Life at BEAT

Thrive Here & What We Value• Collaborative work environment: emphasis on teamwork and collaboration.• Continuous learning: opportunities for professional development and growth.• Worklife balance: flexible schedules and remote work options available.• Emphasis on innovation and creativity.• Focus on customer satisfaction and quality service delivery.• Commitment to excellence and continuous improvement.• Clear understanding of Top Secret SCI w/ CI Polygraph clearance requirements.• Bachelor’s degree in Engineering, Business Administration, Economics, or similar.• Collaborative environment where teamwork is valued.• Emphasis on innovation and continuous improvement.• Opportunities for professional growth and development.• Supportive Leadership.• Positive Work-Life Balance.• Clear understanding of the importance of customer relations.• Strong emphasis on technical expertise and decision making abilities.</s>