Job FunctionsEstablishing and maintaining technical relationships between RouteOne and its partners/customersPartner integration, interface design/specifications, interface testing & troubleshooting, and project communication
Job RequirementsWork with RouteOne’s integration partners (credit bureaus, dealer system providers, insurance providers, etc.) and customers (finance sources, etc.) to establish connections through existing interfaces, new interfaces, enhance existing interfaces, and troubleshoot interface issues as they arisePerform all work in accordance with company’s security controls, quality programs, and standardsAssist in the management of partner integration status reportingCreate, document, and communicate interface specifications, guidelines, test scripts, and proceduresCreate, manage, and update integration work plans, ensure resources are executing tasks to plan, and report statuses on partner progress/issues to business teams, Manager of Integration and Integration Leads.Work with RouteOne’s internal teams (Product Development, Software Development, QA, etc.) to troubleshoot, report, track, and validate software issues and featuresProvide Level 3 production support in the area of partner integrationAssist Integration Manager on large-scale integration projectsManage and communicate progress status of projects to business ownersMaintain safety, security, and privacy standards throughout all areas of responsibility
SkillsProficient in Microsoft Office products (Word, PowerPoint, Excel, Outlook, and Visio)Working knowledge of XML and XML Schemas, XML messaging, Web Services, and Rest APIBasic SQL knowledge required (Oracle experience preferred)Salesforce.com experience preferredAtlassian toolset experience a plus (Confluence and JIRA, in particular)Strong written and verbal communication skillsAbility to think critically and problem solveSuperior customer service and advocacy skills
The Integration Analyst is responsible for establishing and maintaining technical relationships between RouteOne and our partners/customers. This includes partner integration, interface design/specifications, interface testing & troubleshooting, and project communication. Analysts are often involved with larger and more complex projects with partners in addition to working on internal features with the development team autonomously. Analysts may also be called upon to support training, documentation, and special projects.
Job Requirements
- Work with RouteOne’s integration partners (credit bureaus, dealer system providers, insurance providers, etc.) and customers (finance sources, etc.) to establish connections through existing interfaces, new interfaces, enhance existing interfaces, and troubleshoot interface issues as they arise through all stages of development and implementation.
- Perform all work in accordance with company’s security controls, quality programs, and standards.
- Assist in the management of partner integration status reporting.
- Create, document, and communicate interface specifications, guidelines, test scripts, and procedures.
- Create, manage, and update integration work plans, ensure resources are executing tasks to plan, and report statuses on partner progress/issues to business teams, Manager of Integration and Integration Leads.
- Work with RouteOne’s internal teams (Product Development, Software Development, QA, etc.) to troubleshoot, report, track, and validate software issues and features.
- Provide Level 3 production support in the area of partner integration.
- Assist Integration Manager on large-scale integration projects.
- Manage and communicate progress statusof projects to business owners.
- Assist in the design, testing, and implementation of web service (XML-based) interfaces between RouteOne and its integration partners.
- Maintain safety, security, and privacy standards throughout all areas of responsibility.
- Other duties as assigned.
Knowledge
- Working knowledge of automotive finance lifecycle preferred.
- Demonstrated experience successfully managing complex technical project or product implementations.
- Demonstrated experience in communicating with customers’ senior technical staff (Director/VP/ C-level).
- Demonstrated experience in managing technical and/or customer service staff.
- Experience in managing projects.
Skills
- Proficient in Microsoft Office products, including, but not limited to: Word, PowerPoint, Excel, Outlook, and Visio.
- Working knowledge of XML and XML Schemas, XML messaging, Web Services, and Rest API.
- Basic SQL knowledge required (Oracle experience preferred).
- Salesforce.com experience preferred.
- Atlassian toolset experience a plus (Confluence and JIRA, in particular).
Abilities
- Strong written and verbal communication skills, including demonstrated experience with regularly communicating with customers’ senior technical staff and business teams.
- Ability to think critically and problem solve.
- Ability to thrive in dynamic, fast-paced software development environment.
- Ability to work in a team environment.
- Able to manage multiple priorities and deadlines.
- Superior customer service and advocacy skills.
Other Essential Requirements
- Bachelor’s degree in Computer Science, Management Information Systems, Engineering, Math, or related field.
- 2+ years of industry or related experience.
Life at RouteOne
RouteOne was formed in 2002 by Ally Financial, Ford Motor Credit Company, TD Auto Finance, and Toyota Financial Services to improve the F&I process for automobile dealers and their customers.
We're the F&I connection between dealerships and finance sources and integrated with hundreds of dealer service providers, loan origination systems, and other critical industry partners like OEMs and FinTechs. RouteOne's relationships and integrations provide dealers with straightforward solutions for credit applications, digital retail, eContracting, menu presentation, and compliance tools.
Thrive Here & What We ValueWe work hard and play hard at RouteOne. We thrive on healthy competition and collaboration and celebrate our efforts and successes as a team. We strive to be inclusive and aim for every employee to feel valued.
