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Technical Support Contractor

NoRedInkUnited States ( | Usa Only)Remote, Onsite

It has never been more important that students around the world have the tools and support to learn through digital instruction. NoRedInk helps students become better writers in more than 60% of middle and high schools in the U.S. Our adaptive curriculum engages learners by personalizing exercises to their interests, guiding them step-by-step through the writing process, and boosting their skills through differentiated practice. We’re relentlessly focused on helping all students harness the power of the written word.
Back-to-school is our busiest period, as millions of teachers and students get started using NoRedInk for the year. We’re looking for an effective, efficient, and empathetic communicator to supplement our small full-time support team during this high-volume period. Working largely independently but with plenty of resources and team check-ins, you’ll craft answers to customer emails and enable our users to have the best possible experience.

This temporary contract position lasts until October 31st, 2025, involving 30-35 hours of work per week. Candidates should be available to work shifts between 8 am and 5 pm ET.


In this role, you will:


  • Provide ongoing support to teachers and students through our email-based ticketing system (Zendesk)
  • Become an expert on our product and serve as our customers' primary point of contact for troubleshooting and general product inquiries
  • Learn and follow NoRedInk’s support guidelines and processes to work efficiently and effectively
  • Identify and escalate user bugs and pain points
  • Attend meetings with other Support team members to norm on and improve our delivery of customer support

About You


  • You have 1+ years of experience providing email-based customer support for a SaaS company
  • You’re a skilled troubleshooter, able to thoughtfully problem-solve, accurately diagnose issues, and thoroughly document information to help us eliminate user pain points
  • You have a strong interest in education and an ability to deeply empathize with teachers and students
  • You have extremely strong written communication skills
  • You’re organized and attentive to detail
  • You’re tech-savvy and familiar with a variety of operating systems, including Windows, Macintosh, Android, and iOS

Compensation: $30-32/hour*

Please Note: At this time, we are unable to hire candidates who reside in the state of Illinois.


Why NoRedInk?


Our team members care deeply about our core values:

  • Put teachers and students first
  • Relentlessly improve
  • Invest in and take care of each other
  • Act with humility
  • Delight in our work

We work to model and promote these daily, helping to foster an environment that’s fun, collaborative, and highly engaged. Check out our 2-minute pitch on NBC or read articles about us in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.


*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Life at NoRedInk

NoRedInk builds stronger writers through interest-based curriculum, adaptive exercises, and actionable data. We are now in over 50% of US school districts and students have answered over 5 billion questions using our products. \n\nBased in San Francisco, NoRedInk was founded in 2012 and is backed by top-tier investors, including: True Ventures, Google Ventures, Learn Capital, Kapor Capital, Social Capital and ImagineK12.\n\nWe are a team of ~80 people with a deep commitment to unlocking every writer’s potential. We have a strong remote culture; many of our jobs are remote-friendly. Check out our current openings at: https://www.noredink.com/jobs
Thrive Here & What We Value1. 100% Remote Work Environment2. Flexible PTO and Paid Parental Leave3. LinkedIn Learning Subscription with Unlimited Access to Thousands of Expert-Led Online Courses4. Team Retreats and Events for Connection5. Commitment to Mutual Respect, Equal Employment Opportunities, and Diversity & Inclusion6. Emphasis on Making a Difference in Education7. Robust Compensation Package (Including Unlimited PTO, Co-working Stipends, Home Office Setup Stipend, Generous Equity)8. Competitive Salary and Equity Package in High-Growth Startup9. U.S.-Only Health, Vision, and Dental Benefits10. Remote-First Culture with Relaxed PTO Policy
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