Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years.
Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
We are seeking a proactive HRIS Analyst with Workday expertise to drive continuous improvement and innovation within our HR technology ecosystem. While this role involves foundational system support, the primary focus is on designing, implementing, and optimizing enhancements that elevate Workday’s capabilities and align with organizational goals. The ideal candidate will blend technical proficiency with functional expertise, leveraging Workday configurations to streamline processes, automate workflows, and deliver scalable solutions.
A collaborative mindset is essential to partner with HR, IT, and business leaders in translating needs into system advancements.Key Responsibilities:
- System Configuration & Optimization
- Configure, maintain, and continuously enhance the Workday HCM platform, including implementing system upgrades, custom configurations, and new features in partnership with HR and IT stakeholders
- Proactively identify opportunities for process improvements, automation, and system innovations while staying current with Workday releases and HR technology trends
- Data Integrity & Compliance
- Conduct regular audits and validation checks to maintain data accuracy while enforcing security protocols and access controls
- Ensure full compliance with company policies, data privacy regulations (GDPR, SOX), and industry standards through proactive monitoring and controls
- Stakeholder Support & Training
- Act as the Workday subject matter expert, providing technical support, troubleshooting, and end-user training to maximize system adoption and effectiveness
- Partner cross-functionally with HR, IT, payroll, and vendors to align system capabilities with organizational objectives and user needs
- Project Management & Strategic Initiatives
- Assist in end-to-end Workday projects including module implementations, integrations, and process redesigns while managing timelines, deliverables, and stakeholder communications
- Collaborate with transformation team to architect high-value solutions that drive organizational impact
- Day-to-Day System Stewardship
- Troubleshoot and resolve system issues while maintaining comprehensive documentation and escalation protocols
- Oversee end-to-end employee data lifecycle management (onboarding, compensation, talent records) including scheduled maintenance, mass updates, and system testing
Qualifications
- 4-6+ years of hands-on experience configuring Workday HRIS, including day-to-day operations, troubleshooting, and system enhancements.
- Experience configuring Workday modules such as HCM, Compensation, Talent & Performance and Security.
- Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users, coupled with a customer-focused mindset and commitment to providing high-quality support.
- Knowledge of HR compliance and regulations (e.g., GDPR, SOX).
- Ability to work collaboratively in a fast-paced environment.
Preferred Skills:
- Absence Management, Advance Compensation, Benefits, Payroll, Time Tracking is preferred but not required.
- Experience with Workday reporting; writing simple reports.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
