Reports to: Chief Financial Officer
Position Summary
The IT Manager will manage Fractyl’s Information Technology Infrastructure and End User Services. This person will also supervise Fractyl’s Managed Services Provider (MSP) to ensure the user community has a highly productive work environment, and an effective support model. The IT Manager will have responsibilities split between IT project management and Infrastructure/End User Support. The role will be responsible for managing a 24x7 Service Desk team and desktop support, helping to oversee infrastructure and collaboration tools, and efficiently handle change control processes.
This role is based on-site in our Burlington office. We partner with multiple Managed Services Provider (MSPs), and this role will need to interact daily with these MSPs to support our corporate IT environment.
Primary Responsibilities
End User Support:
- Serve as the primary point of contact for IT onsite support in the Burlington office
- Manage overall effectiveness and efficiency of Fractyl infrastructure systems and End User Services (EUS) by leveraging Fractyl’s MSP
- Maintain local shared resources, such as conference rooms, printers, laptops, docking stations, and other hardware
- Interact with our Managed Service Providers to ensure timely onsite and offsite backups, resolution of requests, and related tasks
- Responsible for new hire onboarding and training, and provide end user training as needed on any core IT software
- Proactively address IT issues and look to continually improve technology systems, and handle service desk escalations
- Manage software licenses, and purchase order requisitions
- Provide IT asset inventory management
- Collaborate with scientists to integrate lab equipment and ensure appropriate data security measures are in place
- Work with IT MSP to manage the core infrastructure and application portfolio, including:
- Azure
- MS Entra
- Office 365
- MS D365
- Smartsheet
- Backups
Security and Compliance:
- Work with leadership to establish and enforce IT security policies, procedures, and protocols to protect sensitive data, intellectual property, and critical infrastructure
- Ensure compliance with relevant regulations and standards, such as HIPAA, GxP, FDA guidelines, and data privacy laws as required
- In collaboration with Fractyl’s MSP and partners, conduct regular security audits, vulnerability assessments, and risk analysis to identify and address potential security threats
Project Management:
- Serve as project manager for IT systems’ deployments
- Develop and maintain project timelines, coordinate project team members, and determine necessary resource responsibilities
- Work with project stakeholders to ensure deliverables are met
- Develop and communicate project updates, including risk assessments
- Leverage project management tools to track project performance and schedule adherence
- Organize meetings to discuss project goals and progress
- PM work includes enterprise systems such as Microsoft D365, and SmartSheet
Vendor Management:
- Manage MSP to ensure service-level agreements (SLAs) are met and maximum value is attained from the MSP
- Interact with and assist in managing outside vendors, outsourcers, and service providers to procure and deliver technology products, services, and contracts as required
- Collaborate with Fractyl legal department to negotiate contracts and SLAs to ensure cost-effectiveness, quality, and timely delivery of IT solutions and services
Cost Management:
- Manage IT expenditures
- Identify opportunities to improve cost efficiency in areas such as hardware standardization, software consolidation, and license management
Perform all activities in compliance with applicable regulations, Fractyl’s policies and guidelines, including, but not limited to, timely documentation of activities and maintaining all required applicable training.Bring a “can do” spirit to work and deliver on other responsibilities as assigned.
Education or Certification Requirements
- Associate’s or Bachelor’s degree in Computer Science.
- Certifications such as CompTIA, ITL 4, or similar preferred.
Professional Work Experience
- 4-6 years of end user infrastructure support experience.
- Applicable experience in biotech, pharmaceutical and/or medical device industries preferred.
- Prior vocational experience in related fields a plus (i.e. Co-Ops, Internships, Fellowships, etc.).
Other Essentials and Key Success Factors
- Successful track record of working in high-growth and dynamic organizations
- Demonstrated record of intellectual curiosity, innovation and creative problem solving with an entrepreneurial spirit
- Ability to lead fast-paced projects with a keen sense of urgency to get the job done well
- Evidence of "hands-on" experience and expertise
- Proven and successful track record as a team-player and collaborator in small working environments
- Highly organized and detail oriented with a passion to deliver quality results
- Excellent verbal and written communication skills, with experience translating technical concepts into user-friendly documentation
- Highest levels of professionalism, confidence, personal values and ethical standards
Travel
This position requires no regular travel.
The description and requirements outlined above are general; additional requirements may apply. [LI Workplace Type: #LI-Onsite]
