About Us
At BirdseyePost, we’re transforming how businesses, retailers and e-commerce brands connect with their customers. Through innovative technology like our proprietary SnapCapture™ platform, we deliver hyper-personalized direct mail campaigns that bridge offline and digital experiences, driving measurable results.As we expand, we’re seeking an Account Director who thrives on managing complex campaigns, building meaningful client relationships, and ensuring every campaign runs smoothly from start to finish.
The Role
As the Account Director, you’ll play a critical role in managing and executing our direct mail campaigns while serving as the main point of contact for clients, vendors, and internal teams. You’ll oversee everything from discovery calls and campaign planning to post-delivery success reports, ensuring an exceptional experience for our clients. This is a unique opportunity to wear multiple hats in a fast-growing startup and directly influence customer success and company growth.
Responsibilities
Client Coordination
- Serve as the primary contact for all client communications, from onboarding to campaign completion.
- Conduct discovery calls to understand client goals, creative requirements, and campaign timelines.
- Put together a detailed campaign brief ensuring alignment with client expectations.
- Communicate internal lead times and manage client expectations effectively.
Campaign Management
- Coordinate with our print vendors to obtain quotes and confirm timelines for production and tracking.
- Track all campaign progress in organized spreadsheets, ensuring clear communication with clients and internal teams.
- Collaborate with designers, developers, and internal teams to ensure deliverables meet quality standards and deadlines.
- Manage the design brief process, ensuring clear communication with the design team and obtaining necessary approvals.
Operations & Strategy
- Provide daily updates to internal marketing and operations channels to keep everyone informed.
- Utilize project management tools to monitor campaign progress and ensure seamless execution.
Customer Success & Retention
- Prepare post-delivery campaign reports, outlining targets, results, and insights.
- Conduct weekly check-ins with clients to maintain strong relationships and identify opportunities for ongoing campaigns.
- Proactively address client concerns and ensure satisfaction throughout the campaign lifecycle.
What You Bring
Experience
- 3–5+ years in account management, client success, or project management, ideally with agency experience
- Proven ability to manage multiple projects and customers simultaneously in a fast-paced environment
- Familiarity with direct mail, digital marketing, or audience targeting strategies
Skills
- Exceptional organizational and project management abilities
- Strong written and verbal communication skills for client-facing interactions
- Analytical mindset with experience using tools like Slack, and CRM platforms (HubSpot experience is a plus)
Mindset
- Customer-first approach with a passion for delivering measurable results.
- Collaborative, solutions-oriented thinker who thrives in startup environments.
- Highly organized with the ability to juggle competing priorities effectively.
Why Join BirdseyePost?
- Opportunity to work directly with major brands and influence impactful campaigns.
- Have significant ownership and responsibility
- Be part of a growing company that’s redefining direct mail marketing with cutting-edge technology.
- Collaborative, innovative, and inclusive team culture where your contributions matter.
- Competitive salary and benefits package with room for growth.
