About Us
Berry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. With over 240 years of combined legal experience, our award-winning attorneys represent clients in all 50 states. We’ve won thousands of cases and secured hundreds of millions of dollars for Veterans and their families.About the RoleWe are looking for a compassionate and customer-obsessed individual to join our Sales Team. As a Client Experience Agent, you’ll be the first point of contact for Veterans and their families seeking help.
Your role is critical in providing a welcoming, empathetic, and solution-oriented experience that reflects Berry Law’s commitment to delivering best-in-class service.What You'll Do
- Engage with potential clients via inbound and outbound phone calls, text, and email with professionalism and empathy
- Listen actively to client concerns and build rapport.
- Help clients understand how Berry Law can support them—delivering clarity, reassurance, and trust at every touchpoint.
- Maintain accurate records and client notes in our CRM to ensure continuity and a seamless experience.
- Collaborate closely with teammates to elevate the client journey and deliver “white-glove” service.
- Consistently meet or exceed team goals related to service quality, responsiveness, and conversions.
What We're Looking For
- A background in sales, customer service, or a fast-paced competitive field (sports, academics, or work experience)
- A positive, coachable attitude and a hunger to learn and grow
- Strong communication skills—both verbal and written—with a high emotional intelligence
- Ability to adapt quickly, problem-solve in real time, and remain calm under pressure
- A naturally curious mindset and drive to ask meaningful questions
- Self-starter who thrives in both team and independent environments
- Preferred: Military member, Veteran, or family member of someone who has served
Why Join Us?
- Personalized onboarding, ongoing coaching, and mentorship
- Weekly, monthly, and annual recognition programs
- Financial incentives, bonus structures, and growth opportunities
- Award-winning culture committed to excellence and mission
- Recognized by Inc. Magazine, Law Firm 500, Department of Labor, and more
Training provided | Remote work available after training.Make an impact every day. Join us in honoring service with service. Apply today and be the voice that starts a journey toward justice for those who served.
