At Simple Technology Solutions, our people are our priority. We know our team members are more than employees—they’re parents, friends, volunteers, artists, and athletes. That’s why we offer flexibility to help them thrive personally and professionally while delivering exceptional solutions to our Federal Government clients.
Our culture is built on collaboration, continuous learning, and excellence. We are mentors and thought leaders who share knowledge and foster growth. Recognized as a “Best Place to Work,” we believe a range of perspectives helps us drive innovation and exceed customer expectations. At STS, taking care of our people isn’t a perk—it’s the standard.As an 8(a) HUBZone company, we also offer special incentives for team members living in qualified HUBZones. Check out the HUBZone map HERE to see if you qualify!Simple Technology Solutions is looking for an Senior Trainer to add to our team.
Quick Position Overview:
- US Citizenship or permanent resident alien is required
- Bachelor's Degree is required
- Minimum of 3 years' position related experience is required
- Must be able to obtain a MBI or BI Security Clearance, which takes approximately 6 months but can take longer based on the candidate.
The Role:
The Trainers provide training development, support, and delivery for end-users and Tier 1 Helpdesk via Context Sensitive Help and virtual instructor-led training (vILT) for end users and administrative staff to support the system. The Trainers may also provide onsite support to end-users during User Acceptance Testing. The Trainers must have software application training experience for end-user training development and delivery. Trainers possess technical writing experience for system documentation, end-user documentation, and training documentation.
Trainers apply the appropriate Instructional Systems Design (ISD) practices and principles to tailor end user documentation (EUD) to the requirements of BOP. Trainers work with the Change Management Lead and Bureau staff to produce work products according to the Change Management Plan. The Trainers also assist with Training Needs Assessments, stakeholder communications, conduct Knowledge Transfer from Bureau staff to the ISD Team, and document User Stories (Requirements) for User Guides.
The Senior Trainer at STS will:
- Implement Training Strategy, Training Plans, and End User Training Materials
- Develop and deliver end-user training for software application development
- Deliver Training to End Users
- Develop Context Sensitive Help including Job Aids, Videos, Use Cases, Simulations
- Create Section 508 Compliant Documentation
- Inventory, analyze, and leverage existing EUD, templates, and supporting documentation where applicable
- Work directly with customer to define the optimal style and format, using an approved Style Guide and integrating BOP branding, logos, and images
- Develop checklists and style guides to conform to defined style, format, and branding
Education and Experience:
- Bachelor’s degree
- 3 years of relevant hands-on work experience
- Experience working with a Learning Management System (LMS) to post and manage training content
- Proficient in Adobe Captivate for building interactive eLearning modules
- Skilled in using Camtasia to create software recordings and walkthroughs
- Experience using Audiate to script, edit, and add audio narration to training products
- Excellent communication, facilitation, and interpersonal skills
- Organized and flexible
- Must be able to work the hours of 8am-5pm Eastern Time regardless of your home location
Preferred Experience
- Works in an Agile Environment and supports multiple agile teams
- Familiarity with GitLab
- Follows an Agile Framework to develop user stories to reflect BOP’s requirements for the User Guide Standards, Style Guides, User Guide Documentation, Quick Reference Guides
STS is committed to equal employment opportunity. STS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, marital status, family responsibilities, matriculation, personal appearance, political affiliation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.---Applicants may request removal from our applicant database, or specific information about how the data is used by contacting recruiting@simpletechnology.io.
