Configuration Specialist

Description

ZeroFox seeks a Configuration Specialist to support the ZeroFox Customer Success program. This role will be responsible for several tasks that will ultimately drive enhanced customer outcomes with the ZeroFox Platform, including platform configuration, platform optimization, and ongoing platform health monitoring and intervention. This role is pivotal in ensuring the ZeroFox SaaS platform operates seamlessly, meeting the evolving business and technical needs of our organization and our customers.We are looking for technically-minded individuals with superior communication skills, strong problem-solving skills, an eye for detail, and a passion for continuous improvement.

Candidates with experience in SaaS configuration, onboarding, customer success technical operations, and platform support will be given priority consideration.

Roles and Responsibilities

Provide technical configuration support to the Customer Success teams to enhance platform performance and operational efficiency.
Independently prioritize and manage multiple discrete tasks and workflows supporting overall team performance metrics.
Complete customer success playbooks that drive customer adoption and improved customer health.
Serve as a subject matter expert on ZeroFox platform capabilities, offering best practices and technical insights.
Collaborate with internal teams including Sales, Product, Customer Success, and Services to align platform configurations with business objectives.
Define, document, and implement technical requirements into actionable platform configurations.
Design and develop technical solutions, including API integrations and custom workflows, to meet complex operational requirements.
Identify trends, troubleshoot technical issues, and recommend product improvements based on technical data and feedback.
Ensure timely and effective resolution of technical issues to support operational excellence.
Maintain up-to-date knowledge of ZeroFox’s features, tools, and technical integrations.

Requirements

3+ years of experience in technical roles such as SaaS configuration, customer success, technical support, consulting, or professional services.
Proven track record in configuring and managing SaaS platforms for enterprise environments.
Strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently.
Excellent written and verbal communication skills to effectively document and present technical concepts to internal and external stakeholders
Ability to communicate effectively with customers, conveying empathy, a sense of urgency, and ability to drive problem resolution.
Detail-oriented with a strong commitment to delivering high-quality technical support.
Ability to manage multiple projects in a fast-paced, dynamic environment.
Proficiency with workflow tools such as Google Workspace, Zendesk, and Salesforce.
Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field.

Desired Qualifications and Skills:

Knowledge of data analytics, dashboards, and reporting tools.
Technical certifications such as CISSP, CISA, Security+, or similar.
Background in technical support, platform configuration, or operational roles within cybersecurity or SaaS organizations.
Strong adaptability to change with a focus on continuous improvement.

Benefits

Competitive compensation
Community-driven culture with employee events
Generous time off
Best-in-class benefits
Fun, modern workspace
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Life at ZeroFox

ZeroFOX, the innovator of social media & digital security, protects modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using targeted data collection and artificial intelligence-based analysis, ZeroFOX protects modern organizations from targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more. Recognized as a Leader in Digital Risk Monitoring by Forrester, the patented ZeroFOX SaaS platform processes and protects millions of posts, messages and accounts daily across the social and digital landscape, spanning LinkedIn, Facebook, Slack, Twitter, HipChat, Instagram, Reddit, Pastebin, Tumblr, YouTube, VK, mobile app stores, the deep & dark web, domains and more. Led by a team of information security and high-growth company veterans, ZeroFOX has raised nearly $100M in funding from NEA, Highland Capital, Silver Lake Waterman, Redline Capital and others, and has collected top industry awards such as Red Herring North America Top 100, the SINET16 Champion, Dark Reading's Top Security Startups to Watch, Tech Council of Maryland's Technology Company of the Year and the Security Tech Trailblazer of the Year. The ZeroFOX team is comprised of builders, communicators and innovators working together to make the world safe for people and organizations in the digital age. Want to join fast growing team in a rapidly developing market View our current job openings and apply at: https://www.zerofox.com/careers/