See what you can do with Prophix®
Prophix is a fast-growing global leader in financial performance management. Ambitious finance teams use Prophix One™, our Financial Performance Platform, to improve the speed and accuracy of their decision-making with a harmonized user experience, stepping confidently into the next generation of finance.Headquartered in Etobicoke, Ontario with offices in 16 cities, we work with a global network of partners across North America, South America, the UK, Europe, and Asia to serve thousands of finance leaders across nearly one hundred countries.
Learn more about our offices here.As a Product Adoption Consultant, you will play a key role in helping customers fully leverage Prophix post-implementation. Reporting to a Manager, Product Adoption within the Customer Success Team, you will work closely with internal and external stakeholders to guide customers through best practices, training, troubleshooting, and adoption strategies. Your goal will be to foster strong relationships, ensure sustained product use, and align Prophix with customers’ evolving business needs.
What You Will Do
- Guide customers through onboarding and implementation, ensuring seamless integration into their workflows.
- Conduct training sessions, webinars, and workshops to educate customers on product features and best practices.
- Develop adoption strategies tailored to customers' business objectives, helping them maximize value from Prophix.
- Provide ongoing support, troubleshoot product-related issues, and conduct performance and solution testing.
- Identify potential product adoption challenges and proactively address them to ensure customer success.
- Collaborate with Sales, Customer Success, and Product teams to create a seamless customer experience.
- Develop training materials and self-service resources to enhance user enablement.
- Analyze customer feedback and propose solutions for improving Prophix adoption.
- Manage multiple customer accounts simultaneously in a fast-paced, customer-focused environment.
What You Will Bring
To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.
Required Qualifications
- 3+ years of relevant experience in a customer-facing, consulting, or financial software role.
- Post-secondary education in Computing, Business, or Finance/Accounting.
- Strong business acumen and entrepreneurial mindset.
- Superior communication and presentation skills to engage with customers at all levels.
- Ability to manage multiple clients and projects concurrently.
- Experience working in a fast-paced, customer-focused environment with competing priorities.
- Proficiency in MS Office Suite.
- Confidence in interfacing professionally across all levels of an organization.
- Must be legally entitled to work in the country where the role is located. Must be able to travel to the United States, Canada and/or internationally, and have a valid passport.
Preferred Qualifications
- Knowledge of financial concepts (e.g., planning, budgeting, forecasting, consolidation).
- Experience in software implementation and the Corporate Performance Management (CPM) space.
- Proven working knowledge of Microsoft SQL Server and Windows Server.
- Familiarity with remote assistance technology for customer support.
Why join?
A solid foundation - and a bright future
Prophix has been a pioneer in finance technology for 35 years and counting. And to further our mission and vision, we’re proud to work with our investors, Hg Capital, to grow our business and expand our market share.
Community, culture, and purpose
Phixers (the extraordinary team at Prophix) pursue excellence by creating wins for all, driving continuous innovation, and building purposeful solutions for our customers and partners.We reward hard work, but we also know that life outside of work is vital. That’s why we provide highly competitive compensation, vacation, and benefits packages, and encourage you to get involved in our many charitable, sports, or knowledge clubs and seasonal celebrations.Through our Corporate Social Responsibility (CSR) program, we aim to create a lasting impact on the global community with meaningful programs and initiatives.
Participate in fundraising activities and get paid to volunteer for causes that matter to you. Our CSR committee also collaborates with local and international charities to donate $50,000 to deserving projects each quarter we meet our profit goals.Learn more about us on our
Careers Page
Apply now!
Prophix promotes a diverse, inclusive, and accessible workplace. If you feel like you are a great fit for this role, please apply. While we can’t guarantee an interview, we will consider the full breadth of your experience and background.At Prophix, we are committed to creating a working environment that is barrier-free. Please advise our Recruitment team if you require reasonable accommodation during the interview and assessment process, and we will work with you to meet your needs.#LI-HYBRID#LI-BL1
