Description
Job Description/Responsibilities:This role is responsible for managing Ookla’s open receivables collection process, ensuring timely payments are received from customers by monitoring customer accounts, following up on overdue payments, resolving billing discrepancies, escalating risk in collections, and preparing financial reports to optimize cash flow and mitigate risk of bad debt.
- - Account monitoring: Tracking customer account balances, identifying overdue payments, and analyzing payment patterns.- Customer contact and collections: Reaching out to customers with outstanding balances to remind them of payment due dates.- Payment reconciliation: Matching customer payments to invoices and updating account balances.- Dispute resolution: Investigating and resolving billing discrepancies or customer complaints regarding invoices.- Reporting and analysis: Assisting with ad hoc reports on accounts receivable aging, cash flow trends, and key performance indicators (KPIs).- Account Maintenance: Review WHT, VAT, and US sales taxes to ensure invoicing was accurate and resolve any remaining balances off aging due to discrepancies.- Communication: Correspond with clients and sales team, answer customer emails, and resolve allinvoicing questions and concerns as it relates to collections.- Collaboration: Work with other departments to ensure sales and orders are billed accurately and timely such as accounting, sales, and billing specialist.- Process improvement: Identify opportunities to improve the billing process and suggest efficiencies.- Accounting Reconciliations: Preparation of monthly balance sheet reconciliations.
- Requirements Experience:- Required: Part Qualified Accountant (CPA, ACCA or ACA) with 21-3 years of experience in a accounts receivable or similar accounting role with complex invoicing. The invoice presentment process is complex and varies for each customer, a high attention to detail and in depth understanding of billing processes are required for this role.- Required: Experience with electronic billing (Oracle Fusion).- Required: Microsoft Excel/Google sheets is required for this role.-Required: Excellent communication and interpersonal skills to effectively interact with customers.- Preferred: Degree in Accounting and/or Finance- Preferred: Experience in US Multinational- Preferred: Customer relation management system (Salesforce preferred) and accounting ERP system (Oracle Fusion preferred) integration experience- Preferred: Experience in contract review and understanding as it relates to invoicing, specific to contract terms and tax implications. Experience with International customers preferred.- Required: Strong communication and teamwork skills-Required: Good organizational and time-management skills to work both independently and as a team to meet deadlines, especially during month end.- Must have close attention to detail to ensure accuracy.
Life at Ookla
Thrive Here & What We ValueCollaborative work environment | Opportunities for professional growth and development | Flexible work schedule options | Recognition for outstanding performance</s> | 1. Passionate team members who love solving problems. | 2. Motivated by challenges. | 3. Turning clever ideas into exceptional products.</s> | 1. Flexible Work Environment | 2. Individuality, Fun, and Talent Valued Equally | 3. Passionate about Joining the Work We’re Doing | 4. Commitment to Providing a Comprehensive Benefits Package | 5. Belief in Diversity of All Kinds Makes Us Better</s> | Flexible Work Environment where Individuality, Fun, and Talent are all Valued Equally | Commitment to Providing a Flexible Work Environment | Pride in Accuracy and Attention to Detail | Active Interest in Industry, Competition, and Market | Anti-Racism and LGBTQIA+ Resource Libraries, Team Activities, and Many More</s> | 1. Global business experience a plus, with special focus on defining and growing new market | 2. Multilingual is a plus | 3. B.A./B.S. degree or equivalent, Masters degree or international business education a plus.</s> | 3. Enjoy turning clever ideas into exceptional products | 4. Collaborative environment | 5. Focus on better connectivity for all</s> | 2. Motivated by challenges and enjoy turning clever ideas into exceptional products | 3. Flexible work environment where individuality, fun, and talent are all valued equally. | 4. Committed to providing a comprehensive benefits package, including (but not limited to): Employee Stock Purchase Plan (ESPP) options, Comprehensive benefits plans (health care, insurance), Professional growth opportunities, Lunch and Sports vouchers, Commuter benefits, Volunteer paid time off, Internet and phone allowance, Nice modern office environment in the center of Helsinki.</s> | 2. Individuality, Fun, and Talent are all Valued Equally | 3. Innovative, Adept at Collaboration, and Care Deeply about the Work Done | 4. Comprehensive Benefits Package | 5. Tuition Reimbursement, Educational Opportunities, and AntiRacism and LGBTQIA+ Resource Libraries</s> | Encourages creative thinking and new product ideas | Fosters a culture of collaboration and innovation | Emphasizes accountability and continuous improvement | Values problem-solving abilities and motivation by challenges | Prioritizes high-value initiatives while balancing short-term deliverables with long-term strategic goals</s> | 1. Collaboration: Work with other departments to ensure sales and orders are billed accurately and timely such as accounting, sales, and billing specialist. | 2. Process Improvement: Identify opportunities to improve the billing process and suggest efficiencies. | 3. Accounting Reconciliations: Preparation of monthly balance sheet reconciliations.</s> | Global leader in connectivity intelligence | Committed to better connectivity for all | Passionate team members who love solving problems and enjoy turning clever ideas into exceptional products</s> | We care deeply about each other and the work we do | Comprehensive benefits package, including pension matching, competitive annual leave, Employee Stock Purchase Plan (ESPP) options, private health insurance, paid pregnancy and parental leave, Employee Assistance Programs (EAP), Cycle to Work Scheme, Annual Season Ticket Loans, Income Protection, Life Insurance, Wellness benefits (Calm app, gym reimbursement, ERG groups, etc) | Promote success and growth through educational opportunities, anti-racism and LGBTQIA+ resource libraries, team activities, and many more.</s> | 1. Passionate team members who love solving problems and are motivated by challenges | 2. Inspired by possibility and committed to advancing the mission of better connectivity for all | 3. Collaborative environment where crossfunctional teams work together to design, develop and implement new features and functionalities for our data visualization platforms and portals | 4. Continuous improvement initiatives that encourage team members to stay upto-date with emerging trends and technologies in full-stack web development and apply them to our stack.</s> | 1. We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. | 2. We believe in potential and encourage applicants with both traditional and nontraditional experience that makes them an excellent candidate for the role. | 3. We strongly believe diversity of all kinds makes us better. | 4. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. | 5. We offer tuition reimbursement, educational opportunities, and antiracism and LGBTQIA+ resource libraries as additional perks.</s> | 2. We value experience, but we also believe in potential. If you’ve tackled similar challenges, even in a different industry or role, we encourage you to apply. | 3. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company.</s> | 1. Focus on datarelated sales opportunities | 2. Establish deep business and technical relationships through knowledge of customer's mission and environment | 3. Drive product innovation through thorough understanding and representation of customer and industry trends/needs to ensure Ookla continues to provide a powerful and differentiated value proposition | 4. Moderate travel for inperson client meetings | 5. Global business experience a plus, with special focus on defining and growing new markets</s> | Committed to providing a flexible work environment where individuality, fun, and talent are all valued equally. | Offers comprehensive benefits package, including 401(k) matching, unlimited PTO, employee stock purchase plan options, health/dental/vision insurance coverage, wellness benefits (Calm app, gym reimbursement, ERG groups, etc), Employee Assistance Programs (EAP) (mental health, financial advice, legal guidance, and more), Maven Fertility options, pregnancy support, pet insurance, enhanced parental leave, disability coverage. | Promotes success and growth through tuition reimbursement, educational opportunities, and anti-racism and LGBTQIA+ resource libraries. Transit passes, team happy hours and activities, and gym reimbursements are only a few of the additional, outstanding perks available to you at Ookla! As required by applicable Pay Transparency laws, Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The base pay for this position ranges from $145,000 /year up to $160,000/year.</s> | 1. Clientcentricity | 2. Accountability | 3. Continuous improvement | 4. Partnership with senior stakeholders internally and externally | 5. Escalation point for complex technical or businesscritical issues | 6. Representing client needs and regional insights within Ookla’s product development lifecycle</s> | Offering unparalleled network insights through combined expertise of Speedtest®, Downdetector®, RootMetrics®, and Ekahau® | Complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users. | Team members brought together through passion and inspired by possibility.</s> | 2. Valuing Individuality, Fun, and Talent | 3. Educational Opportunities | 4. AntiRacism and LGBTQIA+ Resource Libraries | 5. Team Activities</s> | Collaborative team environment | Passionate about better connectivity for all | Data-driven approach to decision making</s> | Values innovation, adept at collaboration, and cares deeply about the work done</s> | 3. Using Ookla data and insights to advance our mission of better connectivity for all.</s>
