About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo.
Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
The People Activation and Enablement (PAE) Administrative Coordinator serves as a primary point of contact with Netskope candidates, employees, and managers, resolving inquiries and requests on behalf of Talent Acquisition and/or Human Resources related needs. The PAE team is part of the Global People Experience organization, working in close partnership with Total Rewards, HRIS and People Analytics. The primary focus of the PAE Administrative Coordinator is to support the scheduling and onboarding activities for employees in the APAC region.
This role plays a critical role in the execution of a variety of administrative and operational activities associated with the full candidate to employee lifecycle. This role requires an understanding and ability to interpret HR policies, programs, and to provide exceptional service on a variety of tasks. They also serve a critical role in handling employee and candidate data, ensuring accuracy and efficiency in support of the candidate and employee experience. This Role will also work closely with our Benefits Administration Coordinator and our Compensation Administration Coordinator, also based in the Philippines.
Responsibilities:
- Schedule complex interview loops, on a global scale
- Prepare offer/employment agreements for new and internal hires
- Initiate and monitor successful completion of the background screen verification (BGV) and work authorization
- Understand and triage sensitive issues requiring additional escalation; Proactively engage other partners to inform decisions
- Respond to, and efficiently resolve inquiries and requests from candidates, employees and managers relating to HR policies and programs, while maintaining strict confidentiality as needed
- Assist with benefits administration activities
- Keep informed and updated on relevant GPE policies, systems, and procedures
- Provide cover for Benefits Administration Coordinator and Compensation Administration Coordinator as needed
Requirements:
- Ability to independently execute well defined and documented tasks, processes and procedures
- Experience with managing incoming inquiries and requests via a global case management tool (e.g., Jira, Zendesk, Service Now)
- Strong planning, execution, coordination, and organizational skills; proficient at independently prioritizing and multi-tasking to achieve results
- Demonstrated ability to understand, interpret, and explain HR policies, programs, and processes
- Highly collaborative and interpersonally effective; able to interact with individuals from varied backgrounds, communication styles, and positions internally and externally
- Strong oral and written communications skills, both verbal and written
- Familiarity with ATS (Greenhouse) / HRIS (Workday) systems, and other applications including slack, Google Workspace, and Zoom
- Customer service oriented
- Ability to access and utilize data across multiple tools and systems in a timely manner
- Detail orientation and dedication to accuracy
- Must be able to legally work in the country where this position is located without visa sponsorship
Education:
- Bachelor's degree preferred and/or 1 to 2 years of relevant HR or TA work experience
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
