API Technical Support Analyst

AssetWorksPennsylvania, United StatesRemote, Onsite

Job Summary:The API Technical Support Analyst will work on a cross functional team that includes Product Management, QA, Documentation, Professional Services and Support. Their primary responsibility will be to create technical documentation, publish code samples, and assist customers’ questions with implementing the AssetWorks’ API’s. A key function of the role will be to act as a facilitator between technical resources on the project and AssetWorks to ensure that the API framework is meeting needs and driving value for the customer. Additionally, they will need to gain insight to future needs and provide input to Product Management on the expansion and capabilities of the API framework. They will also need to learn the product suite, understand its value proposition, and participate in validating requirements.

Job Description:

Essential Duties and Responsibilities:

Create sample applications for customers to reference
Publish code samples for popular programming languages
Create technical documentation for internal and public use
Create troubleshooting guides for internal and public use
Provide consulting for customer paid agreements with using our API’s
Identify opportunities to improve our API’s and communicate with our development team
Ability and desire to learn new skills and technologies and apply them on the job

Collaborate with and challenge product managers to solidify API requirements
Collaborate with team to solve complex bug verifications, release testing, and customer-specific beta software support

Demonstrated knowledge of all phases of product life cycle
Ability to lead complex projects simultaneously

Requirements:

The ideal candidate will possess a bachelor's degree from an accredited college or university with a major in Computer Science preferred, or a certificate from a technical training institute. The position requires:

2+ years of software programming experience with developing integrations with a REST API
Experience with building cloud-based integrations (Azure, AWS) and API Gateways
Experience with source control (Git, GitHub)
Proficiency in C#
Experience with the Agile framework (Scrum, Kanban, SAFe, etc.)
Experience with Oracle and SQL Server databases recommended

Excellent attention to detail
Effective listening, communication (verbal and written) and presentation skills

Strong analytical and problem-solving skills
Successful time management and ability to adapt quickly to changing priorities
Be a productive team member supporting a wide range of stakeholders
Ability to work under pressure to meet deadlines, both as an individual and as part of a team
Familiarity with Microsoft Office Suite (preferred) or similar productivity suite
Passion for technology

Understanding of key API concepts:
Authentication mechanisms
URI constructs
Filtering
Pagination
Versioning
Throttling (limits)
Error handling

Benefits:

Generous Paid Time Off
11 Paid Holidays

Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
401k with employer match which immediately vests
Annual Company Bonus
Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
Tuition Reimbursement Program
Employee rewards and recognition programs
Optional Employee Stock Purchase Program with company match
Pet insurance
TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
Referral bonuses
Employee engagement events
Flexible remote work arrangements

Worker Type:Regular

Number of Openings Available:1

Life at AssetWorks

Thrive Here & What We ValueHigh Level of Ethics and Integrity | Strong Analytical Skills | Proficient in Using Financial Software and Technology Tools | Solid Understanding of Business Operations and Industry Trends | Able to Collaborate with Other Departments and Stakeholders | Strong Leadership Skills to Manage and Motivate a Team of Finance Professionals</s> | Fully remote but requires collaboration with colleagues in Europe | East coast hours based workday</s> | 1. Young and Dynamic Team | 2. Supportive Environment | 3. Innovative Software Company | 4. Opportunity for Personal Growth | 5. Competitive Salary</s> | Higher education environment | Agile, Waterfall, or Hybrid project methodologies | Strong problem-solving and decision-making abilities.</s> | Dynamic, international organization | Small-scale organization combined with the resources of a large international network | Global connections and opportunities for growth</s> | Promote a positive employer brand by providing excellent candidate experience | Stay up-to-date with industry trends and best recruitment practices to enhance hiring strategies</s> | 1. Generous Paid Time Off | 2. 11 Paid Holidays | 3. Medical, Dental, Vision, Life Insurance Benefits with Various Choices and Employer Contribution | 4. 401k with Employer Match Which Immediately Vests | 5. Annual Company Bonus | 6. Career Growth and Mentoring Opportunities as a Smaller Business Unit within the Volaris Group | 7. Tuition Reimbursement Program | 8. Employee Rewards and Recognition Programs | 9. Optional Employee Stock Purchase Program with Company Match | 10. Pet Insurance | 11. TicketsatWork Program, Discounted Entertainment Tickets to Movies, Sporting Events, Hotels, Live Performances, Etc.</s> | Mentorship from experienced professionals | Networking opportunities and potential career growth within the organization | Facility under Volaris Group and Constellation Software umbrella</s> | A self-starting personality with a spirit of entrepreneurship | Experience working in a diverse group of people | Ability to travel up to 50% | Experience with complex sales cycles | Strong prospecting skills | Presentation skills both remotely and in-person | Proven track record of reaching key decision-makers</s> | Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution | Flexible remote work arrangements</s> | Strong desire to succeed in enterprise software sales | 3-5+ years of experience in a similar Pre-Sales Engineer role supporting complex enterprise solutions | Experience with facilities operational solutions like CMMS, CAFM, or IWMS (Integrated Workplace Management Systems) | Travel: This role may require up to 75% travel. | A mix of on-site client interaction, virtual meetings, and internal collaboration. | Regular worker type.</s> | Supportive work environment | Open and dynamic culture | People-first culture | Inclusive atmosphere | Work-life balance options | Social events and team-building activities | Career development programs and mentorship</s> | Collaborative Team Environment | Tiered Support Structure for Excellent Customer Service and Growth Opportunities</s> | Collaborative Setting | Passion for Excellence</s> | 1. Emphasis on workplace efficiency and optimization | 2. Support for professional development and growth opportunities | 3. Collaborative and supportive team environment</s> | Win-win relationships with key customers and partners to maximize long-term commercial success for all parties | Alignment of each business and functional department’s KPI’s with Volaris targets | Strong talent management process to attract and retain talent, ensure strong employee engagement, implement succession plans to manage risks, embrace scalability, and harvest up-and-coming talent.</s> | Collaborative, entrepreneurial environment | Competitive salary and benefits package | Hybrid work environment</s> | Dynamic, collaborative, progressive, and high-performing team | Cutting-edge technologies in the best-in-class Boundary Scan industry | Career growth and development opportunities</s> | 1. Collaborative work environment | 2. Resultsdriven, high utilization and team-oriented culture | 3. Opportunity to learn about Project Management, Information Technology, and facilities software used by government agencies.</s> | Collaborative and team-oriented work environment | Mentorship opportunities for students and trainees | Opportunities for professional growth and development</s> | Collaborative "open-door" culture | Fosters areas of improvement for the department in collaboration with other managers.</s> | West coast time zones preferable Mountain or Pacific</s> | Collaborative and innovative work environment | Work-life balance initiatives and flexibility</s> | 1. Promotes trust and mutual respect. | 2. Passion for constant improvement. | 3. Array of products and experienced teams to learn from.</s> | Constellation Software is Canada's largest technology company, trading under CSU on the TSX (this includes a vast network of peers to work with and learn from) | Opportunity to develop your skills and learn new technologies | Work within a Constellation Software business unit</s> | Motivated and energetic individual who can meet the demands of a fast-paced, dynamic Finance department that is expected to continue to grow through acquisitions. | Ability to work across all levels within the organization. | Challenging the status quo, generating ideas, and helping implement processes to drive continuous improvement.</s> | Generous Paid Time Off and 11 Paid Holidays | Collaborative and supportive work environment | Opportunities for growth and development within the organization | Focus on continuous improvement of processes, tools, and templates to enhance overall quality and usability.</s> | Generous Paid Time Off and Holidays | Dynamic and Supportive Environment | Encourages Creativity and Fresh Ideas</s> | Positive work environment | Supportive team members | Opportunities for growth and development</s> | Supportive environment for learning and growth | Collaborative team-oriented culture | Opportunity to make an impact and contribute to innovative projects</s> | Collaborative work environment with a focus on teamwork and open communication | Opportunities for professional growth and development through training and mentorship programs | Flexible work arrangements, including remote work options</s> | Vehicle fleet operations experience is a bonus | Familiarity with ArcGIS API’s and CI/CD Pipelines is preferred | Knowledge of Microservices architecture and development is valid</s> | Knowledgeable and supportive team | Exposure to various IT projects and initiatives</s> | Emphasis on innovation and creativity | Encourages professional growth and learning opportunities | Collaborative work environment</s>