Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.
We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…
About the Role
We are seeking a detail-oriented and proactive
Settlement Operations Document Specialist to join our dynamic team. In this role, you will play a critical part in maintaining the integrity of our notary credentialing process by verifying documentation accuracy and supporting scheduling operations. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys routine work with high attention to detail, and is motivated to contribute to the improvement of operational processes.
Key Responsibilities
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Document Verification: Audit incoming notary credential documents to ensure accuracy and compliance with company standards.
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Quality Assurance: Identify and report discrepancies or missing information in submitted documentation.
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Process Improvement: Collaborate with leadership to enhance documentation and verification workflows.
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Operational Support: Assist with notary scheduling tasks and provide backup support to internal teams as needed.
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Cross-functional Communication: Liaise with both internal teams (Scheduling, Support) and external notaries to resolve issues and ensure credential completeness.
Qualifications
• High school diploma or equivalent required.• Minimum of 1–2 years of professional experience in an administrative, operational, or support role.
Preferred Skills & Attributes
• Strong written and verbal communication skills.• Exceptional attention to detail and a commitment to accuracy.• Comfortable working independently on repetitive tasks with a high degree of focus.• Tech-savvy and able to learn new systems and tools quickly.• Able to self-manage and prioritize effectively in a dynamic and fast-paced environment.• Adaptable and open to process changes and feedback.
Who You’ll Work With
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External: Notaries across various regions and time zones.
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Internal: Scheduling leadership and cross-functional support teams.
If you are located in the SF Bay Area, NYC, or Seattle Metro area, the target starting hourly rate for this role is $22.86 per hour. For all other locations, the target starting hourly rate is $20.00 per hour. Individual pay is based on the successful candidate’s experience and qualifications.Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.
Our benefits include (but are not limited to):
- Excellent health, dental, and vision benefits
- 401(k) with up to 4% company match
- 16 weeks paid parental leave (regardless of gender)
- Flexible time off policy
- Flexible spending account for healthcare and dependent care
- Life and disability insurance
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)
