Cybersecurity & Privacy Compliance Officer

WHO WE ARE

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.With 250+ teammates across three global offices — Barcelona, Yerevan, and Austin — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.

WHAT WE'RE LOOKING FOR

We are seeking a dedicated cybersecurity & privacy compliance professional looking to contribute to a vibrant and innovative company.As part of the team, you will report to the **Head of Security, and assist in navigating the complex landscape of legal and regulatory compliance and tuning our anti-fraud processes and operations.

WHAT YOU’LL DO

Manage Cybersecurity & Privacy programme, asses and remediate risks, and review controls.
Maintain our cybersecurity certifications (ISO 27001, SOC 2, PCI DSS) and privacy initiatives (GDPR, CCPA, LGPD).
Develop, execute, and upkeep of a comprehensive compliance and cybersecurity program in line with legal and regulatory guidelines throughout the organization.
Collaborate with business and technical leaders to ensure seamless integration of the compliance program throughout the business.
Develop and implement cybersecurity & privacy compliance training initiatives for employees.
Maintain and enhance cybersecurity & privacy policies and procedures to ensure compliance with all relevant certifications, laws and regulations.
Collaborate with our anti-fraud team.
Conduct compliance audits and risk evaluations periodically.

WHAT YOU’LL BRING

Must haves:

Bachelor's degree in compliance, law, data science, business analytics, or a related field. Master's degree is a plus.
At least 5 years of experience in a cybersecurity & privacy compliance role.
Good understanding of privacy laws (GDPR is a must), regulations, and privacy/cybersecurity compliance frameworks (ISO27001, SOC 2, PCI DSS, NIST CSF).
Excellent communication and interpersonal skills.
Fluency in English is mandatory.
Proven ability to work collaboratively with cross-functional teams.
High level of organization, strong attention to detail, and ability to thrive in a fast-paced environment.

Nice to haves:

Relevant privacy or cybersecurity certifications (e.g., CISSP, CIPP).
Knowledge of cyber awareness platforms (eg. KnowBe4)
Knowledge of OFAC regulations.
Knowledge of Spanish.

WHAT WE OFFER 🤗:

Here’s how we care about your growth, well-being, and comfort:

Professional development budget for relevant conference tickets, training programs, or courses.
Flexible benefits package to customize your own perks.
Comprehensive health insurance for both you and your family.
Hybrid format to split your time between the comforts of home and collaborative WeWork spaces.

Life at Manychat

ManyChat is a Messenger Marketing and chatbot platform founded in 2015. Our platform empowers businesses to build lasting relationships with customers through the power of conversation, improve their ROI and grow faster. We are the leading and fastest growing company in the field, and the founders of Messenger Marketing as a marketing discipline. BUILD YOUR BOT painlessly using an easy visual interface, so you don't have to ever worry about technical details involved in launching and operating your bot as part of your marketing mix. BROADCAST MESSAGES to thousands of subscribers. Every time someone starts chatting with your page on Facebook - they become a subscriber. ManyChat lets you broadcast messages to all of your subscribers at once; be it for news, content updates, valuable notifications or any other content. Remember, there is no algorithm, which means your subscribers are forever yours. SCHEDULE MESSAGES so you can sit back and relax. No everyone has the time to do daily broadcasts. Set up scheduled messages in advance and ManyChat will take care of sending your content at the right time. AUTOPOSTING from RSS, Facebook, Twitter and YouTube presents the automation you need to automatically ping your subscriber base every time you release new content. WELCOME USERS automatically by setting up beautiful welcome messages that greets every new subscriber personally. This message can contain pictures, sliders, menu options -- what you need to create the perfect way to engage your new subscriber. AUTOMATE replies to specific keywords. Make your bot more functional -- it's easy: just set up a keyword and define a reply. This can be used to create keyword menus, content catalogs or even text-based mini-games. The only limit is your imagination. TechCrunch: "Forget Apps, Now The Bots Take Over" TIME: "Messaging is evolving as the next platform..." The NY Times: "Bots are the new apps."

Thrive Here & What We Value1. Emphasis on employee growth, wellbeing, and comfort2. Annual professional development reimbursement3. Generous timeoff policy4. Competitive medical, dental, and vision coverage5. Hybrid work format6. Commitment to diversity and inclusion7. Equal Opportunity Employer with accommodations for individual needs8. Professional development opportunities9. Flexible work format10. Comprehensive benefits package