Operations Analyst, Information Products

NCQA is hiring an Operations Analyst! The position works within the Information Products team to ensure the operational success of key products including Health Plan Ratings, Recognition Programs, Data Licensing and other Measure & Data Operations items. Responsibilities include project management, customer engagement, data testing, customer support, management of customer facing product documentation, management of internal policy and procedure documentation, billing, and contracting. The Analyst will work independently and with the team members to understand the products and jointly work on the project plans and related tasks. The Analyst will have excellent time management skills, an eye for process improvements, and have strong attention to detail.

Primary Responsibilities:

• Health Plan Ratings Project Management Assistance: Assist in the project management activities of the Health Plan Ratings project. Activities include assistance with documentation, website text, customer communications, QA of data/reports/results, scheduling meetings, creating agendas, taking meeting notes, updating the methodology and measure lists, following up on action items related to the operational success, and general project management activities leading to the execution of the project. Additional responsibilities include identifying opportunities for continuous process improvement and providing project management assistance in any redesign and future project enhancement work.  
• Data License Account Management & Customer Engagement: Assist in the management of new and existing client accounts including understanding their needs, licensing options, pricing estimates, contract management, invoicing, renewals and general customer engagement. Utilize Salesforce to track customer requests, questions and opportunities to allow for transparent customer relationship management throughout NCQA. Assist in managing the communication activities that engage IP with its customers to streamline licensing.
• Recognition Programs Operations: Assist with the delivery of Recognition Program data feeds and extracts, QA of data/reports/results, updating website text. Additional responsibilities include tracking data issues and assisting with marketing efforts to achieve revenue targets.
• Measure & Data Operations: Support other units with in-market products and programs, review and testing for HOQ and IDSS systems, general customer engagement and customer support. Assist with responding to technical product inquiries and triaging. Support project management activities such as documentation, follow-up, scheduling, and organization.

Requirements:

• Bachelor’s Degree
• 2+ years of experience performing data analysis/quality assurance testing, basic data cleaning to ensure data quality, project or product processes and tasks.
• Some experience or exposure to the product development process or a combination of education and experience which demonstrates the necessary skills and abilities required for the position.
• Strong written and oral communication skills.
• Analytical skills
• Project Management
• Operations focused
• Strong attention to detail/ customer support
• Strong organizational skills
• Ability to find errors and inconsistencies in product content
• MS Office Skills (Excel, Word, PowerPoint)

Compensation & Benefits:

• For new hires, this position pays in the range of $62K - $72K per year, depending on experience.
• This position is eligible for an annual incentive bonus, payable in accordance with policy.
• Click herefor employee benefit information.