logo inner

Interested in joining our Customer Success Manager, small/mid-market team – Future Opportunities team in the future

SecurlyUnited StatesRemote

Small & Mid-Market Customer Success Manager – Future Opportunities


Location:

Remote – United States

Type:

Expression of Interest

About Securly


Securly is a market leader in student safety, wellness, and engagement, trusted by over 20,000 schools and 20 million students worldwide. Recognized by the EdTech Top 40 Report, we offer the most comprehensive and integrated suite of solutions to support the digital learning experience.
Our high-impact, high-scale approach processes over 1.1 billion web requests and 54TB of data every day, placing us at the forefront of both educational impact and technical scale.

About the Role


We are seeking forward-thinking Customer Success Managers experienced in supporting high volumes of EdTech customers—typically over 300 accounts. As a Small & Mid-Market CSM, you’ll manage a broad portfolio of schools and smaller districts by leveraging scalable, digital-first workflows, automation, and proactive engagement strategies.
This is a tech-touch-heavy role focused on efficiency, proactive value delivery, and customer lifecycle automation.

Who You Are


  • EdTech Experienced: Demonstrated success in a CSM or customer-facing SaaS role, ideally within EdTech
  • High-Volume Operator: Experience managing 200–400 accounts simultaneously
  • Digitally Efficient: Comfortable using tools like Gainsight, Salesforce, and customer marketing platforms to automate and scale
  • Process-Driven: Excels at refining onboarding, renewal, and expansion processes
  • K-12 Knowledgeable (Preferred): Understanding of school/district needs and cycles is a plus

Why Join Securly


  • Own a scalable, digital-first book of business with national reach
  • Help hundreds of schools maximise the value of student wellness solutions
  • Innovate new ways to deliver impact at scale using tech-driven workflows
  • Join a collaborative, high-performance team in a remote-first company

Our Benefits


  • Competitive compensation with a robust salary structure and performance incentives
  • Comprehensive health, dental, and vision insurance, plus a 401(k) match
  • 12 weeks of fully-paid leave for new parents
  • Unlimited time off, summer half-days, and paid year-end holiday break
  • $1,000 annual stipend for professional development
  • Remote-first culture that promotes flexibility and balance

How to Apply


Submit your CV and a brief summary of your experience supporting large account volumes in EdTech or SaaS. You’ll be considered for future openings as they become available. #LI-REMOTE

Life at Securly

Cloud-based web filtering for K-12 Schools | Parental controls for families | Manage screen time. Any device, anywhere. Not only a pioneer, Securly is also one of fastest-growing EdTech companies in Silicon Valley. Maybe even the world. Our ground-breaking tech allows schools and parents to keep kids safe in what is an increasingly digital world. Our goal is not to censor the Internet, but to mitigate the negative effects it can have on children. To us, a safer world for kids is a goal worth having. Our cloud-based web filter keeps students safe, parents in the loop, and school costs down. On top of this, we are paving the way with an AI that alerts parents and counselors to instances of cyberbullying or even self-harm. Our tech can literally save lives. Pretty cool, right Not many tech companies can say that. From the coders to the engineers to the interns, everyone at Securly is motivated to make the Internet safer for millions of kids and, as a result, make them better digital citizens. That said, we're always on the lookout for like-minded people to help us expand our ranks. Securly was founded by two network security veterans with a combined 20+ years of security experience. We proudly serve over 1000 school districts and more than 2M students and staff throughout the world.
Thrive Here & What We Value* Emphasis on innovation and growth* Commitment to employee wellbeing and mental health resources* Recognition for top places to work multiple years in a row* Unlimited vacation (flex time) and annual $1,000 professional development stipend* Company-sponsored events/outings on a quarterly/annual basis* Robust benefits package* Continual Learning and Growth* Partnership
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2025