Training Specialist
About The Training Specialist:
The Training Specialist is responsible for designing and delivering effective learning and development programs to support the onboarding and ongoing training of new employees, both online and in-person.
Responsibilities:
- Deliver new hire training in both virtual and onsite settings
- Manage resources effectively to maximize trainee performance
- Collaborate with operations management to address business development needs
- Evaluate and refine training programs and methods to improve learner retention
- Provide feedback and reports on trainee performance and any training-related issues
- Assess training needs across the organization to ensure alignment with business objectives
- Offer support to the Operations and Quality Departments as needed
- Research and engage with industry organizations and vendors to enhance training opportunities
- Maintain creativity and innovation in training methods to improve standards and effectiveness
- Gather participant feedback on classroom instruction, course materials, and training resources to continuously improve the program
- Taking phone calls and/or answering customer emails/chats and maintaining a productive work level is required
Required Skills & Qualifications:
- High School Diploma or GED required
- For work at home roles, must have high-speed internet and a dedicated landline telephone
- For work at home roles must have a quiet, dedicated workspace
- Must have open availability, including weekends
- A minimum of two years of related experience and/or training, or an equivalent combination of education and experience is preferred
- Ability to effectively teach and manage diverse groups of learners with varying backgrounds, learning styles, and levels of IT proficiency
- Strong Oral Communication Skills – Speaks clearly and persuasively in various situations; listens actively and seeks clarification when needed
- Strong Written Communication Skills – Writes clear, professional, and concise correspondence with all levels of management, using correct terminology
- Problem Solving – Identifies and resolves issues in a timely manner; gathers and analyzes information effectively; develops alternative solutions; works well in group problem-solving situations; remains composed even in emotional discussions
- Customer Service – Manages challenging or emotional customer situations; responds promptly to customer needs; seeks feedback to improve service; helps proactively
- Teamwork – Contributes to building a positive, collaborative team environment
- Decision-Making and Process Improvement – Makes sound decisions, facilitates processes, and fosters continuous improvement
- Takes responsibility for team activities; solicits and applies feedback from both internal and external customers; promotes quality focus in others and strives for improvements in processes, products, and services
- Strong organizational and prioritization skills to manage multiple tasks effectively
- Ability to work efficiently in a fast-paced environment
- Willingness to present new ideas and suggestions to enhance the training experience
- Proven ability to work both independently and collaboratively within a team
- Attendance/Punctuality – Consistently present and on time; ensures responsibilities are covered during absences
- Must not be on any active corrective actions at the time of application
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement:
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. #indsj1
