Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.
Job Summary:
The Level 2 Technical Engineer provides mid-level technical support for customers leveraging HP GreenLake and hybrid cloud solutions. This role focuses on troubleshooting escalated issues, maintaining critical infrastructure systems, and ensuring seamless operation across on-prem and cloud environments. The engineer serves as both a technical resource and customer-facing professional, ensuring that issues are resolved promptly, documentation is clear, and service quality remains high. A commitment to proactive support, continuous learning, and collaboration with higher-tier engineers is essential.
Core Responsibilities:
Customer Support & Ticket Ownership:
• Deliver L2 technical support for HP GreenLake and related infrastructure technologies, including escalated incidents and service requests.• Ensure customer tickets are documented, resolved efficiently, and closed with clear communication and resolution notes.• Set realistic expectations with customers and communicate proactively throughout the resolution process.• Escalate complex or critical issues to L3 engineers with detailed documentation and context.
Infrastructure & Systems Administration:
• Install, configure, and manage physical and virtual servers running Windows Server 2012 R2, 2016, 2019, 2022, and various Linux distributions (RHEL, Ubuntu, CentOS).• Administer and support modern virtualization platforms, including VMware vSphere / ESXi 6.5 through 8.x and vCenter Server.• Provide support for Hyper-V environments as needed.
Cloud & Hybrid Infrastructure:
• Support and maintain environments across public (AWS, Azure) and private cloud platforms.• Assist with hybrid cloud connectivity, identity federation, and workload migrations.• Perform basic cloud resource provisioning, cost management, and security policy enforcement.
Storage Management:
• Configure and manage enterprise storage solutions, including SAN and NAS systems, ensuring optimal performance, redundancy, and data integrity.• Monitor storage capacity and plan for scaling or reallocation as needed.
Backup & Disaster Recovery:
• Design, implement, and regularly test backup solutions and disaster recovery (DR) procedures.• Verify backup integrity, automate job monitoring, and document recovery plans for critical systems.
Collaboration & Knowledge Sharing:
• Interface regularly with customer technical and business teams to provide insight and support.• Act as an internal escalation point and knowledge contributor for L1 staff.• Work closely with Level 3 engineers on major incidents and projects.
Skills & Experience:
Required:
• Strong knowledge of Windows Server 2012 R2, 2016, 2019, and 2022• Deep experience with VMware vSphere, ESXi (6.5 – 8.x), and vCenter• Working knowledge of Linux OS administration• Familiarity with Active Directory, DNS, DHCP, and clustering• Experience in Cloud administration (AWS and/or Azure)• Solid troubleshooting and root cause analysis skills• Strong communication and customer service focus
Preferred:
• Experience supporting Hyper-V environments• Familiarity with Scripting or automation tools (PowerShell, Bash, etc.)• Understanding of hybrid IT environments and connectivity models
Certifications (Preferred):
• VMware Certified Professional (VCP)• Microsoft Certified: Windows Server Hybrid Administrator Associate• AWS Certified Solutions Architect – Associate or Azure Administrator AssociateGDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
