About Agital
Agital is the Impact agency. We’re an integrated marketing company serving clients of all sizes and across a variety of industries with services including paid and organic search, social, and programmatic, public relations (PR), business consulting, marketing automation, website development, UX design, and more. Our team of digital marketing and holistic strategy experts are nimble, using the latest data sourced from our industry-leading proprietary software paired with decades of experience to achieve measurable growth.At Agital, we challenge the status quo and embrace innovation and agility to propel our business toward measurable, impactful results.
Trust is our currency, and momentum is our mantra. We invest in our people, our clients, and our partners to foster an environment primed for growth.With decades of expertise guiding our insights-driven services, we craft revolutionary marketing strategies that seamlessly integrate tech and talent, daring to defy convention and designed for impact.
POSITION SUMMARY
Reporting to the SVP, IT and Cybersecurity, you will lead the overall IT and Service Delivery operations for Agital including central and divisional services. The primary responsibilities of your role will be to:
- closely partner with the SVP, IT to effect central IT and Service Delivery strategy and governance
- further establish the corporate IT platform as a scalable and agile function throughout the business
- develop and implement standards and processes for IT and Service Delivery
- build a winning team of IT professionals through direct hires and staff development
- deliver M&A and growth related initiatives including major system migrations and consolidations
- manage a diverse set of partners and internal stakeholders including Agital’s IT MSP
- manage cyber risk and secure the organization by integrating effective cybersecurity controls into the delivery of IT services
- oversee an annual operating budget
This role is 100% remote with limited travel expectations.
WHAT YOU WILL BRING TO AGITAL
You will bring these qualities to the table:
- strong business acumen and experience working with leadership across Central Services functions including HR, Finance, Legal, and Marketing
- keen understanding of value creation in a P/E M&A or similar environment, and experience working with portfolio company owners, founders, or other entrepreneurial leaders
- ability to leverage business knowledge along with a command of IT Service Delivery and cybersecurity frameworks, standards, controls, and best practices to align IT needs to the business
- tactical expertise in implementing complex IT solutions through effective change management
- experience working with an outsourced IT operating model and MSP
- an awareness of IT and cyber risk tolerances and how these align with and are supportive of broader business objectives
- expertise in business stakeholder engagement and relationship building
- the ability to lead, coach, and inspire others, and grow talent
- a practical, collaborative, and highly service-oriented mindset
- Excellent communication, documentation, and presentation skills
- Excellent critical thinking and problem-solving skills and ability to ask the right questions to uncover root and causal factors
- High level of personal integrity and ethics, and ability to professionally handle confidential matters and show an appropriate level of judgment and maturity
REPORTING TO YOU
This is a new role that will have initial support from Agital’s IT MSP. The MSP is a strong partner and has been in place since Agital was founded. Currently this roles does not have any direct reports, but it will have the opportunity to influence and help determine a future staffing and operational model for IT – this is expected to include building out an internal team in line with Agital’s growth strategy.
WHAT YOU WILL DO
- Work closely with the SVP, IT to manage day-to day IT and Service Delivery operations including the MSP and related partners
- Define key processes and SOPs ensuring efficient IT operations and a world-class employee experience, e.g. employee onboarding, offboarding, IT support
- Track and manage IT hardware and software assets
- Ensure a high-level of quality and employee satisfaction in IT services through measurement and reporting of KPIs
- Develop and maintain a roadmap of IT projects and initiatives supporting business objectives
- Manage IT and division vendor contracts, ensuring licenses and subscriptions are right-sized and spend is in line with usage and budget
- Facilitate change management through effective planning, communication, and project/task management
- Provide hands-on administration and support serving as the MSP’s primary technical escalation point of contact; this includes occasional end-user support
- Work with the SVP, IT and key partners to execute major projects such as systems consolidations, data migration, brand transitions, and deployment of new tools and processes
- Work with the SVP, IT to determine a go-forward staffing model and acquire talent supporting the current MSP operating model
KEY FUNCTIONS
- IT operations
- Process and change management
- Service delivery and incident escalation
- Systems administration and engineering
- Asset management
- Cybersecurity controls and identity management
- Project and task management
- Talent acquisition and development
- Budgeting and cost management
WHAT YOU'LL NEED
- BS/BA in IT, Information Systems, or related field
- 5+ years previous work experience in IT management in practice lead, manager, or director role
- Extensive experience with Microsoft 365 and Google Workspace including in a hands-on capacity administering and configuring these platforms
- Extensive experience managing cloud/SaaS apps for employee productivity, collaboration, and work management (examples Adobe, Atlassian tools, Clickup, Monday.com, Slack, Zoom)
- Experience managing outsourced IT operations including a Managed Services Provider (MSP)
- Detailed understanding and experience implementing technical controls for hardware, cloud services, email, and identity management services
- Excellent working knowledge of IT service management concepts and frameworks such as ITIL
- Excellent working knowledge of Cyber detective and preventative controls, information and data protection
- Conceptual knowledge of privacy and compliance rules and regulations
- Financial and budget planning and management experience
- Certifications including Microsoft, Azure, Google, ITIL, CISSP preferred
WORKING AT AGITAL
We believe that great work is only possible with great people. We want to find people who believe in our mission, vision and values and feel inspired to grow while they’re here. You have flexibility to work remotely or in one of our offices. We want you to work where you can do your best work.
OUR PEOPLE AND CULTURE
We strive to create an inclusive culture that empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and bring more creativity and innovation to everything we do. We want Agital to be one of the most rewarding places you will ever work.
WHAT WE OFFER
A dynamic and rewarding work culture! At Agital, we want to improve the state of our world. Each of us has a responsibility to drive equality and inclusion in our communities and workplace. We are committed to hiring and retaining a diverse workforce. We view everyone as an individual, and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique, and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the diverse clients we work with.
BENEFITS AND COMPENSATION
We have a robust benefits program, unlimited PTO, 401k with company match, company paid life insurance, and lots of other perks!Compensation for this role is commensurate with experience and skills.No agencies please. Agital is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. This job description may not be complete, and roles and responsibilities may change.
We cannot offer visa support at this time.
