Coordinator, DER

Job Summary

Essential Functions and Responsibilities:

• Process incentive applications for Distributed Energy Resource (DER), specifically the SOMAH program.
• Review project eligibility details and enforce project requirements, application procedures and standards.

• Maintain and update the online database of projects. 
• Accurately track program data in Excel and/or customer relationship management software. 
• Run regular reports with large datasets for internal and external audiences. 
• Organize and analyze data to inform reporting requirements and program design improvements. 
• Resolve complex problems within area of responsibility. Consults relevant documentation and liaises with appropriate resources to obtain and provide information on diverse and complex issues. 
• Field phone and email inquiries about clean energy technologies and program requirements. 
• Create program reports and presentations. Contribute to data analysis and writing of program reports.
• Act independently to prioritize work to accomplish urgent/unplanned deliverables on an as-needed basis.
• Perform other related duties as assigned.

• Participate in working group meetings and quarterly workshops, as requested.
• Support and perform various research requests from Project Managers.
• Provide overall operational support to the Project Managers.

QUALIFICATIONS

Essential Knowledge, Skills and Abilities:

• Exceptional organizational and planning skills with superior attention to detail. 
• Remains engaged with repetitive tasks and structured routines.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Ability to build strong professional relationships over the phone and in-person.
• Ability to act with discretion, tact and professionalism, applying principles of sound business communication.
• Ability to take initiative, be proactive, and work with minimal supervision.
• Self-motivated to meet and prioritize deadlines of multiple concurrent projects and implement quality assurance protocols.
• Effectively handle multiple tasks, changing priorities, stressful situations and complex assignments.
• Understand and document processes at a conceptual level, show others how to follow them correctly, and answer questions about how the process works.
• Demonstrated fluency in using standard office software packages (MS Office: Excel, Word, PowerPoint, and Outlook) to create well-formatted documents and materials.
• Proven problem-solving and critical thinking skills. Ability to apply independent judgment, discretion and initiative to address problems and develop solutions.
• Excellent oral and written communication skills including proficiency in typing, spelling, punctuation, and grammar. 
• Knowledge of project management and best practices with data entry and documentation.
• A proven ability to learn new technology and program settings.
• A passion for sustainable energy, customers and solving problems quickly and creatively will be valued.

• Experience with CRM software.
• Experience with pivot tables in Excel and advanced editing in Word.
• Familiarity with energy equity issues with a general understanding of renewable/distributed energy policy and technologies.
• Bilingual reading, writing and speaking in both English and another language (Spanish, Cantonese, Mandarin, or Vietnamese is a plus).

Education:

• Bachelors degree or equivalent experience required.

Experience:

• 3 years of related experience, including supporting clean energy and sustainability programs and projects preferred.

Licenses, Certificates or Registrations:

• None required 

WORKING CONDITIONS

Work Environment:

• Works in a remote office environment 
• Must be willing to travel within California

Physical Demands: 

• Must have manual dexterity sufficient to operate a computer keyboard and other equipment customarily present in an office environment.