Location:
Remote - Anywhere in LATAMJob Type: Full-Time - ContractorCompensation: Between USD 1600-1800/ Monthly
To be considered for this position you must have an advanced level of English & SpanishAbout the role:Are you ready to play a pivotal role in helping entrepreneurs launch and grow their businesses in the USA?
As a Business Start-Up Analyst you'll be at the forefront of helping our diverse clients successfully establish their businesses. We are looking for a Start-Up Services Analyst to join our growing team at GBS Group. In this role, you will be responsible for ensuring the smooth and efficient operation of our Start-Up Services Department by proactively solving day-to-day operational challenges, driving client satisfaction, and ensuring that all services are completed within the established timeframe.A key part of your role will also involve sales and retention of current customers, ensuring that existing clients remain engaged and satisfied with our services, while identifying opportunities to offer additional solutions and compliance. If you are a problem-solver, highly detail-oriented, and someone who can easily adapt to changing environments while driving sales and client retention, we want to hear from you!Key Responsibilities:
- Company incorporation & Compliance: Incorporate companies, and help clients to maintain compliance with federal, state and local regulations.
- Operational Efficiency: Monitor and analyze operational processes to identify areas for improvement and implement solutions to streamline procedures.
- Sales and Customer Retention: Proactively engage with current clients to ensure satisfaction, identify potential upsell opportunities, and retain long-term business relationships.
- Problem-Solving: Anticipate and resolve day-to-day operational challenges that may arise in service delivery, ensuring a seamless client experience.
- Client Communication: Act as the main point of contact for clients throughout the service delivery process, ensuring clear and proactive communication until the service is successfully completed.
- Cross-Department Coordination: Work closely with internal teams like Billing, Accounting, and Taxes to ensure smooth service delivery and resolve any issues.
- Service Completion Tracking: Follow up with clients to confirm services were delivered as expected and within the established timeframe, ensuring client satisfaction.
- Adaptability: Quickly adjust to shifting priorities, new processes, or unexpected challenges without compromising the quality of service.
- Attention to Detail: Ensure accuracy in all service documentation, communication, and internal processes to avoid errors or delays in service completion.
- Administrative support: Assist with administrative functions related to start-ups and support other departments as required.
- Prior experience working in a tax or accounting firm is ideal but not required.
Required Qualifications
- Bachelor’s degree in Business Administration, Economics, Finance, Accounting, International Business or a related field.
- Intermediate Google Apps & Microsoft Office skills (Outlook, Word, Excel, and PowerPoint).
- Strong research and analytical skills.
- Excellent writing and communication skills in English and Spanish.
- Extraordinary interpersonal and problem solving skills.
Competencies
- Sales and Retention Experience: Ability to identify upselling opportunities, promote additional services to current clients, and ensure long-term client retention.
- Strong Customer Service Skills: Ability to build and maintain positive relationships with clients, ensuring high satisfaction throughout the service process.
- Problem-Solving & Critical Thinking: Ability to analyze operational challenges, develop solutions, and effectively communicate them to management and internal teams.
- Decision-Making: Strong judgment to make sound decisions that positively impact service delivery and client experience.
- Proactive Communication: Ability to keep clients and internal stakeholders informed and aligned throughout the service process.
- Operational Efficiency Mindset: Demonstrated ability to streamline processes and enhance efficiency through work simplification procedures.
- Attention to Detail: High level of accuracy in documentation, communication, and operational procedures.
- Adaptability: Comfortable working in a fast-paced and changing environment without compromising service quality.
About GBS Group:At GBS Group, we help entrepreneurs and executives create opportunities by building better businesses. We accomplish our mission by providing integrated business solutions to small and medium-sized businesses. GBS Group has two (2) main areas of expertise:
- Start-up Services
- Financial & Tax Advisory
Our diverse team of multi-disciplinary consultants partners with clients to ensure they achieve their business goals. We pride ourselves on providing high-quality services with empathy, integrity, and a deep commitment to our clients' success. GBS Group has offices in Miramar, FL.
