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Consular Services Case Consultant

Envoy GlobalWithin The United StatesRemote

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
Envoy Global is seeking to hire a Consular Services Case Consultant to join its highly reputable Global Team on a permanent, full time basis.This is a niche market area - so please only apply if you meet the outlined criteria listed below. The Consular Services Case Consultant (working title only) is responsible for directly processing embassy/consulate-based immigration applications around the world - from within the United States. Where an application for an embassy/consulate-based visa or document services are required, the Consular Services Case Consultant is responsible for coordinating this case from end to end.

This involves preparing the case documentation; filing cases; and/or working with vendors directly (where applicable).

Furthermore, as our Consular Services Case Consultant, you will be required to: 


  • Respond to all client correspondence per current service level agreements (SLAs)
  • Properly maintain client and internal records via use of the case management system and other internal systems in real time
  • Prepare and coordinate visa applications for filing with global embassies/consulates
  • Procure vital documentation from appropriate Government authorities
  • Prepare and submit US passport applications
  • Coordinate the legalization and all apostille services relating to all documentation that requires authentication
  • Collaborate and work closely with other Global teams regarding consular aspects of work authorization matters
  • Attend and participate in client calls, as needed
  • Accurately bill all client matters in keeping with company policy and protocols
  • Work with outside vendors for submission of visa applications and legalization/apostille requests; and
  • Monitor consular immigration trends/developments and update impacted clients and internal stakeholders as needed
  • Undertake other administrative consular tasks upon request

To APPLY for this role, you must possess the following skills, experience, and qualifications: 


  • Minimum 18 months of experience with completing and filing visas that require global consular processing
  • Bachelor’s Degree or equivalent work experience
  • A sincere passion for immigration law and an interest in global affairs
  • The ability demonstrate empathy, courtesy and respect to others
  • Excellent written communication skills that reflect strong business writing skills, combined with warmth and humanity
  • Ability to interact and communicate clearly and effectively with clients and team members
  • Ability to provide exceptional customer service to clients
  • Ability to work independently and take ownership of cases
  • Ability to remain calm under pressure and work under tight deadlines
  • Ability to be proactive and resourceful in meeting client needs and/or changing immigration regulations and company policies
  • Strong proficiency with MS Office Suite
  • Proven track record of managing multiple cases simultaneously
  • Excellent time management, organization, and multi-tasking abilities
  • Strong attention to detail; and
  • Strong desire to learn and excel in dynamic growing company

This is a wonderful opportunity to join a dedicated and collaborative team that works together to make a difference!


We offer competitive compensation and comprehensive benefits, as well as an open and supportive culture for all our people. 


ANNUAL SALARY:


$55,000-$65,000 + eligible for bonus


Notice at Collection for California Applicants:http://www.envoyglobal.com/notice-at-collection-for-ca-applicants


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Life at Envoy Global

Founded in 1998, Envoy is a global immigration services provider offering the only immigration management platform that makes it seamless for companies to hire and manage an international workforce by combining expert legal representation for both inbound and outbound immigration and proprietary technology. Envoy empowers companies to acquire the best talent regardless of where they are in the world; helps mobilize employees around the world to take advantage of business opportunities; and enables the management of entire global workforces, providing a strategic, proactive view into workforce and financial forecasting and compliance. Envoy has managed more than 30,000 cases and served more than 2,000 customers in a broad range of industries. Check out our HR and Immigration Blog: http://bit.ly/2gHmjdm
Thrive Here & What We Value1. Innovative Tech Platform2. Holistic Service3. Streamlined Immigration Process4. Fastpaced Work Environment5. Crossdepartmental Visibility6. Proactive planning and organization for business continuity7. Passionate team working on complex technical challenges8. Exciting journey to be a part of9. Relentless sense of ownership for success1e. Mission combines industry-leading tech platform with holistic service
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