POSITION PURPOSE
The Event Air Manager (EAM) coordinates, manages, and acts as the primary point-of-contact for air on assigned group travel programs. This position books, tickets & manages all airline arrangements for groups. This role acts as an air travel resource to program participants, clients, and internal team members. The EAM also manages the air budget during the life of each program, providing necessary updates to internal events team. This position is hourly with the opportunity for overtime and travelling onsite with programs.
POSITION REQUIREMENTS
- Travel degree preferred but not required.
- Minimum five years air ticketing experience.
- Domestic and international air knowledge.
- Knowledge and familiarization of travel destinations
- Strong knowledge of geography
- General travel reservation knowledge, for booking personal extension travel
- Ability to understand and apply fare rules and airline contracts.
- Ability to interact professionally and positively with a varying group of internal and external customers.
- Strong problem-solving skills.
- Monitoring and managing spend to budget.
- Demonstrated leadership skills, including ability to coach and mentor team members and provide training on specific topics.
- Ability to work independently and, also, as part of a team.
- Strong organization and time management skills.
- Availability to work extended/flexed hours on weekdays and weekends. This is on a limited, rotational basis and could involve early morning or late night shifts.
- Excellent written and verbal communication skills.
- Working knowledge of airline ticketing systems (Apollo experience preferred) and Microsoft Office Outlook, Excel and Word.
- Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
- Ability to work the time necessary to complete projects and/or meet deadlines.
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
