*Program Manager

Job Duties/Responsibilities

Program Leadership and Oversight:

• Lead and manage the IT program’s operations, modernization, and continuous improvement initiatives.
• Ensure compliance with the client’s policies, standards, and governance processes.
• Oversee cloud infrastructure, security protocols, and IT system performance.
• Establish and enforce best practices for IT governance, risk management, and resource allocation.
• Support the client in the development of responses to Government Accountability Office (GAO) and other audit requests.

Project & Task Management:

• Oversee Operations & Maintenance (O&M) activities, ensuring high availability, reliability, and performance optimization.
• Manage software development, testing, and deployment in alignment with Scaled Agile Framework (SAFe) methodologies.
• Lead data integration efforts, ensuring compliance with the client’s Technical Reference Architecture (TRA)

Compliance, Reporting & Risk Management:

• Track and monitor program performance to meet Service Level Agreements (SLAs) and Performance Requirements Summary (PRS).
• Develop and submit routine operational reports (weekly, monthly, quarterly) as required.

Stakeholder Engagement & Client Relationship Management:

• Serve as the primary liaison between the client, state agencies, contractors, and IT service providers.
• Lead stakeholder meetings, governance reviews, and program briefings to ensure compliance with mission objectives.
• Provide executive-level reports, technical presentations, and program roadmaps to the client’s leadership.

Process Improvement & Change Management:

• Implement change management strategies to facilitate IT system upgrades and process automation.
• Lead initiatives to enhance efficiency, streamline workflows, and optimize IT infrastructure.
• Oversee data exchange and integration frameworks, ensuring compliance with federal data policies.
• Maintain and update Program Management Plans (PgMPs) and Risk Management Plans (RMPs) for the client.

Training & User Support:

• Oversee the development and execution of user training programs, ensuring stakeholders understand IT system functionalities.

Job Requirements

• Strong ability to manage IT program operations, system enhancements, and compliance initiatives in a federal environment.
• Expertise in AWS cloud infrastructure, DevSecOps, and cybersecurity frameworks.
• Experience leading Agile development teams and implementing CI/CD pipelines.
• Knowledge of federal IT data management, privacy regulations, and security compliance policies.
• Ability to oversee O&M support services, governance reporting, and compliance with the client change management systems.
• Experience developing program reports, risk assessments, and performance metrics to support data-driven decision-making.
• Strong problem-solving and analytical skills.
• Manage customer expectations and maintain constant contact with the customer base at several levels to solicit feedback, resolve issues, and ultimately achieve customer satisfaction through proactive communications.
• Expertise in change management, IT governance, and strategic planning.
• Ability to collaborate with cross-functional teams, including developers, designers, and business stakeholders.
• Anticipate and identify potential problems or risks for both the project and present alternative solutions to problems.
• Successful track record of delivering programs on scope, on time, on budget, on quality and on benefit
• Knowledge of Scrum methodologies for project execution.
• Familiarity with the Technical Reference Architecture (TRA), Medicaid Information Technology Architecture (MITA), and the Exchange Reference Architecture.
• Ability to manage relationships and coordinate with the client, federal agencies, state organizations, and contractors.
• Proven track record of leading enterprise-scale, complex technology projects successfully using Agile methodology
• Experience in quality assurance, security management, and configuration control.
• Strong leadership in business process improvement, organizational management, and IT policy compliance.

Experience Required

• 10+ years of experience managing federal IT programs, cloud services, and IT modernization initiatives.
• 5+ years of experience leading enterprise-wide IT transformation efforts, including compliance management and risk mitigation.
• Experience with CMS Center for Consumer Information and Insurance Oversight (CCIIO) office, familiar with Health Insurance Oversight System.
• Strong leadership in federal IT governance, contract management, and multi-vendor collaboration.
• Extensive experience implementing Agile methodologies, DevSecOps practices, and IT service management frameworks.
• Expertise in AWS cloud services, automation tools (Terraform, Ansible), and container orchestration (Docker, Kubernetes).
• In-depth understanding of reporting requirements, governance policies, and risk management strategies.
• Ability to mentor, coach, and develop high-performing IT teams.

Education

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• Master’s degree preferred but not required.

Certifications (Preferred):

• Project Management Professional (PMP)
• Certified Scrum Master (CSM) or SAFe Agilist
• ITIL Certification
• AWS Certified Solutions Architect
• Certified Information Systems Security Professional (CISSP)

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