Training Specialist
PURPOSE:
The Training Specialist will create, develop, implement, and conduct training and development programs for employees. Training responsibilities include communicating with managers to identify training needs and mapping out development plans for teams and individuals. The Training Specialist is responsible for managing, designing, developing, coordinating and conducting all training programs.
RESPONSIBILITIES:
- Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
- Coordinate with vendor partners and account owners to maintain partnership certification requirements.
- Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees.
- Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
- Coordinate with vendors to arrange, plan and execute training opportunities for technical teams
- Coordinate with vendor partners and account owners to maintain partnership certification requirements.
- Acclimate new hires to the business and conduct orientation sessions
- Creates and/or acquires training procedure manuals, guides, and course materials.
- Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
- Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
- Assesses training materials prepared by instructors
- Evaluates program effectiveness through assessments, surveys, and feedback.
- Maintains knowledge of the latest trends in training and development.
- Prepares and implements training budget; maintains records and reports of expenses.
- Host train-the-trainer sessions for internal subject matter experts.
- Market available training to employees and provide necessary information about sessions.
- Work with LOB leaders to determine training needs, create content, schedule and conduct training.
- Work with LOB leaders to identify certification needs, provide access to training platforms.
- Maintain records of certifications required, achieved and bonuses paid.
- Maintain records of compliance training required and completion.
- Performs other related duties as required.
MINIMUM SKILLS AND EXPERIENCE
- Bachelors degree in Human Resources, Training and Development, or a related field required.
- At least two years of training experience required.
- SHRM-CP or SHRM-SCP preferred.
- Expereince with Paylocity (or similar HRIS) and Lessonly
- Must have strong verbal, written, and interpersonal communication skills
- Experience with video editing and LMS management is a plus, but not required
At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
Committed to Client Success: Our actions and our words always align with the best interest of the client. One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. Integrity: We are unquestionably committed to doing the right thing even when it is hard Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust. PHYSICAL DEMANDS: Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 25 lbs, such as laptop, equipment, and, possibly traveling to offices to meet with leaders or trainees.
Salary Expectations: $60,000 - $65,000
