At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work.
If you are interested in joining our Customer Success Team in the future, you’ve come to the right place. We don’t currently have any openings on our Customer Success French Speaking Team, but we are always looking to build our talent pool for future opportunities! Our Customer Success French-speaking team at Beyond is compromised of Customer Success Associates, Customer Success Managers, and Senior Customer Success Managers. Each are given the opportunity to be our customers’ advocates to our product organization, while driving product adoption, retention and satisfaction.
As the world and travel landscape shift around us, this team leads the charge in executing our growth strategy by:
- Driving customer adoption, retention, and satisfaction for an assigned book of accounts
- Providing analyses on booking trends and pricing performance for clients
- Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team for Guidance accounts
- Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
- Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions
- Securing annual subscription renewals and uncovering expansion opportunities
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
- Monitoring and reporting on the health and risk of assigned accounts
- Maintaining a deep understanding of Beyond Pricing’s suite of products
- Reviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data driven insights
- Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and help mentor junior members of the team.
- Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas
So what kind of person are we looking to join us? The person who will be successful on our Customer Success team will be:
- Have deep customer-empathy: you find fulfillment in helping customers reach their goals.
- Enjoy working with people: you are driven to provide an excellent customer experience.
- Be data-minded: you are exceptional with data and leveraging it to make strategic decisions.
- Go above and beyond: you pride yourself on going above and beyond for teammates and customers.
- Be Highly Analytical: you are able to look at multiple graphs and charts and instantly derive insight
Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:
- Fluency and ability to work with customers in French and English (Spanish would be a big plus!)
- Experience working with software or ability to learn a wide variety of tools for data analysis, including comfort with data sets in Excel
- Exceptional verbal and written communication skills with the ability to communicate effectively
- Experience helping customers through presentations, trainings, or day-to-day questions
- Experience in SaaS, tech and/or the short-term rental industry preferred
So what can you expect now? By joining our Talent Community, if a role becomes available and there is a match in your experience, you’ll be contacted by a member of Beyond’s hiring team!
Company Values:
We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.
Benefits:
Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!
We Care about Diversity, Equity and Inclusion:
Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domainPlease review our GDPR Statement here.
