Job Summary
The Strategic Partnerships Project Manager will oversee the successful implementation of Greenshades’ payroll solutions through strategic partnerships, ensuring a seamless transition for clients from implementation to ongoing service. This individual will work closely with internal Subject Matter Experts (SMEs), product teams, and strategic partners to ensure business processes, training, product configurations, and client success strategies are properly established. The ideal candidate will be highly organized, detail-oriented, and capable of driving execution across multiple teams to set clients up for long-term success.
Key Responsibilities
Project Management & Coordination
- Lead the project management of strategic partnership implementations, ensuring alignment with Greenshades' client success standards.
- Collaborate with implementation SMEs, product teams, and partners to establish best practices, business processes, and a repeatable framework for success.
- Partner with strategic partner teams to manage project timelines, deliverables, and key milestones to ensure clients are fully prepared for payroll processing.
Implementation & Configuration Success
- Oversee and validate product configurations to ensure accurate payroll setup and compliance with client requirements.
- Ensure training is provided to both internal and external stakeholders to address knowledge gaps in payroll processes.
- Manage quality assurance (QA) reviews of system configurations and business processes to identify and resolve potential issues before go-live.
Product & Customization Support
- Track product development & custom report commitments made during pre-go-live phases, ensuring timely completion.
- Work with product and development teams to escalate and resolve implementation-related challenges.
- Act as a client and strategic partner advocate to help prioritize development requests.
Business Process Development & Best Practices
- Partner with strategic partners internally & externally to define and document business processes that support a smooth payroll experience for clients.
- Establish best practices for client teams to improve consistency, efficiency and quality of their payroll processing.
- Support change management efforts by ensuring adoption of improved processes and workflows.
Client Transition & Success Support
- Plan and lead client go-live support activities.
- Ensure a smooth handoff from implementation to Greenshades’ client success and service teams post-go-live.
- Monitor and address any post-implementation challenges to ensure client satisfaction and long-term retention.
- Continuously monitor customer experience, providing insight and recommendations to improve the customer experience.
Other Duties as Assigned
Qualifications
- 5+ years of experience in project management, implementation, or client success within payroll, HCM, or related SaaS industries.
- Strong understanding of payroll processing and business operations.
- Exceptional organizational, problem-solving, and communication skills.
- Proficiency in project management tools and methodologies.
- Ability to work cross-functionally with internal and external teams to drive execution.
- Travel required ~25% for on-site client support during first payroll processing and go-live transition.
This is a remote / telecommute job.
